Almiya Brown
Customer Service/ Sales/Data Entry
Memphis,TN
Summary
PERSONAL SUMMARY A detail-oriented, committed worker looking for a career with a reputable organization. I'm a dedicated and creative college student who, among other things, has a strong desire to go above and beyond the call of duty on any work given to me. With practice, I have proven that I can handle challenging tasks as well as clients' difficulties. Strong and capable, I am up for any task. Experienced Handler proficient in productivity standards and tracking systems. Skilled in understanding directions, using diverse tools and sorting containers with high accuracy. Seek to find and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service
Walmart
Bentonville, Arkansas
02.2022 - 05.2022
- Resolve concerns with products or services to assist with retention and drive sales
- Respond to customer needs through competent customer service and prompt problem-solving
- Listen and utilize quality guidelines to assist customers
Handler
FedEx
Memphis, Tennessee
07.2022 - 06.2023
- Tracked time spent on assignments each day for productivity of team
- Adhered to all requirements and regulations for protection of team
- Moved freight, stock, and other materials to and from storage and production areas and loading docks
Retail Associate/ Server
Cracker Barrel Old Country Store
West Memphis, Arkansas
06.2019 - 11.2021
- .
- Cleaned and sanitized the kitchen and bathroom as well as wipe down tables ,restock ,and sweep.
- Thrive to make sure our goal of “pleasing people” is met
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Team Member
McDonald's
West Memphis, AR
04.2021 - 07.2021
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Diploma - General Studies
Marion High School
Marion, AR 08.2018 - 05.2021
Bachelor’s - Organizational Leadership
University of Memphis| Fogelman College of Business And Education
08.2021 - Current
Skills
Guest services Critical thinking skills
Timeline
Handler
FedEx
07.2022 - 06.2023
Customer Service
Walmart
02.2022 - 05.2022
Bachelor’s - Organizational Leadership
University of Memphis| Fogelman College of Business And Education
08.2021 - Current
Team Member
McDonald's
04.2021 - 07.2021
Retail Associate/ Server
Cracker Barrel Old Country Store
06.2019 - 11.2021
Diploma - General Studies
Marion High School
08.2018 - 05.2021