Ricardo Excellent
Auburndale,FL
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure. Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service
- Worked in a fast paced environment
- Handled customer care
- Greeted customers
- Prepared food and drinks
- Prepped surfaces
- Restocked merchandise
- Made sure the area was clean
- Took out trash and recycling
- Maintained a positive relationship with coworkers
- Provided friendly service
- Greeted customers
- Worked the cash register
- Stocked shelves
- Answered customers' questions
- Resolved customer complaints
Medicare Sales Representative
ResultsCX
07.2022 - 08.2023
- Prospecting skills
- Meeting sales goals
- Motivation for sales
- Product knowledge
- Organizational skills
- Attention to detail
- Strong communication skills.
Medical Service Representative
Conduent
09.2021 - 05.2022
- Humana Medicare
- Great understanding of insurance types policies procedures coverage prices etc
- Exceptional customer service skills with customers as well as providers
- Proficient in MS Office and data input programs used to collect insurance information
- Thorough and meticulous in all paperwork and data entry.
Customer Service Representative
MCI Careers
04.2021 - 06.2021
- Scheduling COVID 19 vaccination appointments
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Created customer appointments
Customer Service Representative
Continuum Global Solutions
09.2020 - 04.2021
- Verizon customer service
- Attention to Detail
- Active Listening Skills
- Improving Customer Experience
- Building Customer Loyalty
- Positive Attitude
- Time Management
- Interpersonal Skills.
Amazon Fulfillment Associate
Amazon
11.2016 - 06.2020
- Unloading/loading trucks, building/wrapping pallets, problem solve
- Operated dolly and pallet jack
- Packed and shipped items
- Organized materials
- Tagged boxes
- Assisted with preparing the docks
- Staged orders
Security Officer
G4S Secure Solution USA
01.2019 - 05.2020
- Knowledge of safety and security procedures
- Communication skills
- Conflict resolution skills
- Video surveillance and alarm systems
- Teamwork
- Visible presence
- Patrolling
- MOAB certified
- CPR certified
- Monitored CCTV security cameras
- Authorized verified contractors for entry
Cook
Denny's
03.2019 - 08.2019
- Prepare and serve food promptly and courteously
- Assist with food service item stocking as required
- Ensure quality of raw and cooked food items on a regular basis
- Maintain clean and sanitary kitchen area and equipment
- Maintained health and sanitation standards
Warehouse Associate
Staffing Alternatives
05.2018 - 11.2018
- Operated dolly and pallet jack
- Handled incoming and outgoing orders
- Labeled items
- Processed inventory
Sales Associate
Kohl's Corporation
07.2017 - 12.2017
- Customer service and unloading trucks
- Responsible for the multiple department
- Responsible for stockroom
- Stocked the floor
- Maintained a clean service environment
- Provided pleasant customer service
Crew Member
Pizza Hut
11.2016 - 05.2017
Sales Associate
Skechers
07.2016 - 12.2016
- Service, section maintenance, and store maintenance
- Responsible for the men’s department
- Responsible for front of store and stockroom
- Stocked the floor
- Maintained a clean service environment
- Provided pleasant customer service
Cashier
Burger King
05.2015 - 06.2016
Cashier
McDonald's
06.2013 - 08.2014
- Greeted customers
- Answered customers' questions
- Worked the cash register
- Stocked shelves
- Resolved customer complaints
Education
High - undefined
Some college, TEAMS Charter School
Plainfield, NJSkills
- Customer Service (6 years)
- Problem Resolution
- Critical thinking
- Computer Skills
- Guest Services (5 years)
- Retail Sales (4 years)
- Customer support
- CPR & First Aid
- Driver's License
- Health insurance
- Verbal and Written Communication
- Superior Computer Skills
- Issue Resolution
- Negotiation Expert
- Professional Relationships
- Information Inputting
Timeline
Medicare Sales Representative
ResultsCX
07.2022 - 08.2023
Medical Service Representative
Conduent
09.2021 - 05.2022
Customer Service Representative
MCI Careers
04.2021 - 06.2021
Customer Service Representative
Continuum Global Solutions
09.2020 - 04.2021
Cook
Denny's
03.2019 - 08.2019
Security Officer
G4S Secure Solution USA
01.2019 - 05.2020
Warehouse Associate
Staffing Alternatives
05.2018 - 11.2018
Sales Associate
Kohl's Corporation
07.2017 - 12.2017
Amazon Fulfillment Associate
Amazon
11.2016 - 06.2020
Crew Member
Pizza Hut
11.2016 - 05.2017
Sales Associate
Skechers
07.2016 - 12.2016
Cashier
Burger King
05.2015 - 06.2016
Cashier
McDonald's
06.2013 - 08.2014
Customer Service
High - undefined
Some college, TEAMS Charter School