ALNETRA REDFEARN
Charlotte
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
15
15
years of professional experience
Work History
SERVICE ADMINISTRATOR
Rite-Hite Arbon Equipment
Charlotte
01.2020 - 11.2025
- Coordinated logistics of parts shipments between suppliers and customers.
- Managed service requests and coordinated scheduling of service appointments for technicians and clients.
- Answered incoming calls from customers regarding technical inquiries and services.
ACCOUNT PAYABLE SPECIALIST
Walmart Corporate Office
Charlotte
01.2016 - 11.2020
- Monitored payments due from clients and promptly pay/edit invoices
- Reconciled vendor statements and handled payment complaints or discrepancies
- Process vendor invoices for timely payment and accurate record-keeping.
CARE COORDINATOR/BENEFIT VERIFICATION SPECIALIST
Carenet Healthcare
Charlotte
02.2011 - 01.2016
- Educated plan participants on benefits, simplifying complex options for informed decisions & prior authorization
- Reviewed and verified eligibility of patients for benefits coverage.
- Provided assistance to nurse call line, triage plan members
Education
NURSING -
Gaston College
NCHIGH SCHOOL -
West Mecklenburg High School
Charlotte, NCSkills
- Data Entry
- Customer Relations
- Financial Recordkeeping
- Bill Payment
- Entry Verification
- Working with Vendors
- Benefits Explanations/Health Care
- Account Analysis
- Problem Solving
- Call Center Operation
- Logistics coordination
Timeline
SERVICE ADMINISTRATOR
Rite-Hite Arbon Equipment
01.2020 - 11.2025
ACCOUNT PAYABLE SPECIALIST
Walmart Corporate Office
01.2016 - 11.2020
CARE COORDINATOR/BENEFIT VERIFICATION SPECIALIST
Carenet Healthcare
02.2011 - 01.2016
NURSING -
Gaston College
HIGH SCHOOL -
West Mecklenburg High School