Erin Koiso
Henderson,NV
Summary
Proven Service Administrator at Route 66 Powersports, adept in managing high-volume service requests and enhancing customer satisfaction. Excelled in interdepartmental communication and data management, including proficiency in Excel and ADP. Demonstrated exceptional follow-up skills and a knack for troubleshooting, significantly contributing to team productivity and performance.
Overview
33
33
years of professional experience
Work History
Service Administrator
Route 66 Powersports
04.1999 - Current
- Managed a high volume of service requests, warranties and prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
Telephone Operator
Phonepower Inc
06.1992 - 04.1999
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
COTA
Mount Aloysius College
Cressona, PADiploma -
Altoona Area High School
Altoona, PA06.1989
Skills
- Data entry
- Follow-up skills
- Payment processing
- Meeting deadlines
- Issue resolution
- Troubleshooting
- Skilled in Excel, Word, Powerpoint, Lightspeed, ADP
- Telephone etiquette
- Policy enforcement
- Organizational expertise
- Data management
- Account management
- Interdepartmental communication
Timeline
Service Administrator
Route 66 Powersports
04.1999 - Current
Telephone Operator
Phonepower Inc
06.1992 - 04.1999
COTA
Mount Aloysius College
Diploma -
Altoona Area High School
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