Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Aloany Gutierrez

Nottingham,MD

Summary

Compassionate person who actively listens and builds trust to help others resolve personal issues and achieve long/short-term goals. Communication is very important, tries very best to approach anyone as a very helpful person with a kind gesture.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
years of professional experience

Work History

MetroPCS

Sales Representative
01.2017 - 09.2017

Job overview

  • Provide customer service to new and loyal customers about new promotions
  • Take care of phone setups, bills, new activations, and upgrades
  • Help customers with any technical difficulties with their phones and/or bills 2
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Macy's

Sales Associate
10.2016 - 12.2016

Job overview

  • Ringer at fragrance section
  • Talked to customer who needed more information with fragrances
  • Moved to different departments(cosmetics, clothing, shoes)
  • MetroPCS

MileOne
Owings Mills, MD

Receptionist
11.2017 - 03.2020

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

MileOne
Owings Mills, MD

Valet Supervisor
07.2020 - 07.2021

Job overview

  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Helped guests unload and load luggage.
  • Answered guest's questions about property amenities and services.
  • Maintained cleanliness of work sites, parking spaces and guest services stations.
  • Monitored and documented guest traffic flow in valet lot.

JPMorgan Chase
Nottingham, MD

Associate Banker
06.2021 - 11.2022

Job overview

  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Opened, closed and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Provided advice on different bank products and financial options.
  • Balanced teller drawers and ATM cash.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
  • Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
  • Developed tailored solutions to meet individual banking needs.
  • Checked accounts for fraud and provided law enforcement with relevant details.

Education

Overlea High School & Academy Of Finance
Baltimore, MD

High School Diploma
05.2016

University Overview

Development Honors, Psychology Juvenile Justice

Skills

  • Skilled in intake interviewing
  • Public speaking ability
  • Honest employee
  • Dedicated
  • Product and Service Knowledge
  • Customer Transactions
  • Sorting and Filing
  • Teller Support
  • Consumer Banking
  • Check Cashing
  • Employee Training Assistance
  • Customer Service
  • New Account Setup
  • Dual Control Vaults
  • Signature Verification
  • Check Cashing and Withdrawals
  • Fraud Detection
  • Currency Exchange
  • Audit Procedures
  • Financial Statements
  • Account Closing Process
  • Identity Verification
  • Teller Procedures
  • Banking and Finance
  • Employee Motivation

Languages

Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Associate Banker
JPMorgan Chase
06.2021 - 11.2022
Valet Supervisor
MileOne
07.2020 - 07.2021
Receptionist
MileOne
11.2017 - 03.2020
Sales Representative
MetroPCS
01.2017 - 09.2017
Sales Associate
Macy's
10.2016 - 12.2016
Overlea High School & Academy Of Finance
High School Diploma
Aloany Gutierrez