Compassionate professional with experience in caregiving, client support, security, and crisis de-escalation. Skilled in supporting individuals with complex needs while emphasizing safety, patience, and professionalism.
Work History
CAREGIVER
2 Years 4 Months
Melissa Jones | 06.2024 - Current
Delivered hands-on care and daily support for elderly individual with Alzheimer’s disease and severe PTSD, enhancing quality of life.
Assisted with bathing, grooming, dressing, meal preparation, and ensured a safe living environment to promote independence.
De-escalate confusion, anxiety, and agitation through active listening, redirection, reassurance, and calm communication.
Monitored changes in behavior, mood, memory, and overall functioning, effectively communicating concerns to family and healthcare providers.
COMPLIANCE ANALYST
1 Year 1 Month
PALAMERICAN SECURITY | 03.2023 - 04.2024
Managed administrative and compliance responsibilities, ensuring confidentiality and accuracy in documentation.
Maintained records and completed reports using Microsoft Office, Excel, and internal computer systems to support compliance objectives.
Handle phone inquiries and communicate professionally with employees and clients.
Organized competing priorities and met deadlines in fast-paced environment, demonstrating accuracy and discretion.
SECURITY GUARD
3 Years 10 Months
GARDAWORLD SECURITY SERVICES | 01.2020 - 11.2023
Maintained safe and secure environments through proactive patrols, surveillance, monitoring, and timely incident response.
Conducted foot patrols and monitored gated communities, security cameras, access points to ensure safety in assigned areas.
Documented and communicated security concerns to clients, coworkers, and emergency personnel to facilitate swift resolution.
De-escalate high-stress interactions by remaining composed, communicating professionally, and following established safety procedures.
CAREGIVER
3 Years 11 Months
A BETTER HOME LIVING | 02.2016 - 01.2020
Delivered personalized in-home care, companionship, and daily living support to enhance client well-being.
Facilitated bathing, personal care, meal preparation, and transportation, ensuring respect for client dignity.
Ensured client safety, comfort, and independence through vigilant supervision, encouragement, and emotional support.
Education
High School Diploma
Elwood J. Keema High School | Sacramento, CA | 06-2019
Skills
Record keeping
Care coordination
Time Management
Client assessment
Active Listening
Problem Solving
Care plan management
Certification
Armed Security License | First Aid Certification | Guard Card