Aloin Thomas

Harrisburg,Pennsylvania

Summary

Results-driven PC consultant with a strong work ethic and proven ability to complete tasks efficiently. Expertise in hardware troubleshooting, software installation, and network configuration. Demonstrated success in problem-solving and communication, ensuring high client satisfaction and smooth technology operations. Notable achievements include streamlining processes and training staff on best practices for system usage.

Overview

years of professional experience

Work History

PC Consultant /Help Desk Technician

UPMC

Harrisburg, PA

06.2021 - Current

Performed advanced troubleshooting in-person and over phone to resolve user issues efficiently.
Provided first-response resolution for tickets within a 48-hour timeframe.
Collaborated with team members to resolve technical issues promptly.
Managed PC deployment across multiple sites to ensure operational readiness.
Procured equipment based on specific department needs to ensure operational readiness.
Replaced defective PCs and components to maintain functionality.
Documented troubleshooting processes and solutions to create a reference guide for team use.

Geek Squad Counter Intelligence Agent

Best Buy

Harrisburg, PA

08.2019 - 12.2022

Delivered counter support for PCs, phones, and technology-related issues, ensuring swift resolution for customer inquiries.
Generated service tickets to facilitate timely servicing of PCs, enhancing customer experience.
Maintained high customer satisfaction through effective communication and problem-solving skills.
Guided customers through inquiries and delivered product information, contributing to informed purchasing decisions.
Followed up with customers through appointment reminders and service calls to address issues.

Data Entry Operator

GlaxsoSmithKline/Pfizer

Carlisle, PA

02.2011 - 10.2021

Oversaw daily warehouse operations, ensuring efficient workflows and safety compliance.
Managed SAP transactions for raw materials, ensuring accurate inventory tracking.
Conducted audits and inspections on all batch records produced across the plant.
Led a team to perform precise monthly material inventory checks.
Addressed vendor complaints and internal inquiries, maintaining compliance with SOP.
Collaborated with buyer/planner on sales orders, confirming accuracy of shipping and receiving quantities.
Implemented process improvements, enhancing efficiency of inventory management.
Oversaw daily warehouse operations ensuring efficient workflow and safety compliance.

Education

bachelor degree - Psychology

Community College of Allegheny County

Pittsburgh, PA

08-2028

Information Systems - Theater Technology

Clarion University

Clarion, PA

05-2009

Skills

Technical troubleshooting
Customer service
SAP supply chain management
Data management
Documentation review

Microsoft Office certification
Power BI certification
SOP development
Inventory management
Team collaboration

Timeline