Ethan Belanger
Mansfield,TX
Summary
A versatile professional with a passion for cybersecurity, music, and food. With experience in network operations and technical support, I bring a blend of technical expertise and a keen desire to learn. I'm committed to leveraging my skills to contribute to the cybersecurity and IT fields and share my knowledge with others.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Undergraduate Researcher-AI, Networks, RF, Malware
National Cyber Forensics Institute - UTulsa
03.2024 - 01.2025
- Participated in regular meetings to discuss aspects of research and experiments.
- Developed top-level skills in collaboration, interpersonal communication and writing through hands-on work and training.
- Performed research and development related to a wide range of topics.
- Focus in Encryption, Radio Frequency, AI/ML, Software/hardware, Embedded Systems.
- Created course curriculum for Local, Tribal, State, and Federal Law Enforcement.
- Trained and provided technical advice for Local, Tribal, State, and Federal law enforcement personnel.
- Briefed several Federal officials including the National Cyber Director for the White House.
Network Operation Center Technician - DevOps Focus
Nextlink Internet
04.2022 - 05.2024
- Managing and Troubleshooting WISP and Fiber OSP Networks across various deployments
- Investigating and resolving network issues for all service levels
- Configuring and engineering new deployments, including WISP, Fiber OSP, CBRS, and novel microwave networks
- Developing tools, systems, and documentation to enhance processes
- Communicating with Vendors, Customers, and field personnel
- Product owner for NMS and Outage documentation systems
- Current Dev-ops Technician focus, utilizing cloud infrastructure and python
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Dressed and installed fiber cabling and hardware.
- Installed patches and performed backups, system builds and image updates.
- Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
Senior Technical Support Agent
Nextlink Internet
08.2021 - 04.2022
- Managed and troubleshot WISP and Fiber OSP infrastructure across various deployments
- Communicated with vendors and customers
- 4th Generation LTE EPC subject matter expert
Technical Support Agent
Nextlink Internet
04.2021 - 08.2021
- Managed and troubleshot WISP and Fiber OSP infrastructure
- Communicated with residential and business customers
Assistant Manager
Escape The Room - Fort Worth
04.2020 - 03.2021
- Developed systems and procedures to ensure smooth operations
- Provided customer service assistance, resolving customer issues and complaints
- Trained new employees on company policies and procedures
- Monitored employee performance and provided feedback
- Handled daily scheduling and payroll for all employees
- Maximized profits by minimizing operational costs and improving efficiency
- Troubleshot and resolved physical and electrical issues throughout the location
- Created maintenance and operational documentation to make daily operations easier
Cluemaster
Escape The Room - Fort Worth
11.2019 - 04.2019
- Wrote engaging and challenging clue scripts for multiple escape room scenarios
- Collaborated with other team members to create a unique and entertaining experience for guests
- Developed and maintained close relationships with customers to ensure satisfaction and repeat business
- Trained and supervised new staff on relevant escape room protocols and procedures
Manufacturing Associate
Panoramic Doors
05.2019 - 11.2019
- Operated a variety of equipment such as welding machines, presses, lathes, and dies
- Participated in quality control checks to ensure product met customer specifications
- Followed safety procedures and maintained cleanliness of the work area
- Supported the production line with needed supplies and materials
- Collaborated with team members to complete tasks in a timely manner
- Utilized problem-solving skills to diagnose and repair mechanical issues with equipment
- Assembled and tested multiple components to produce finished products according to specifications
CNC Machinist I
UTEX Industries Inc.
06.2018 - 12.2018
- Operated CNC machines to produce a variety of parts according to customer specifications and production needs
- Programmed CNC machines using Gcodes and Mcodes
- Monitored and adjusted machine settings to ensure optimal part quality and accuracy
- Inspected machined parts to meet dimensional specifications using a variety of measuring instruments
- Troubleshot CNC machines and equipment using technical manuals, schematics, and drawings
- Maintained a safe and organized work area
- Followed standard operating procedures for machine operation and safety
- Set up lathes and mills for novel parts and operations
Education
Bachelor of Science - Cybersecurity
The University of Tulsa
Tulsa, OK05-2027
High School Diploma - Arts AV, Information Technology, Manufacturing, STEM
Mansfield Frontier High School
Mansfield, TX05.2018
Skills
- Penetration Testing
- Computer Networking
- CNC Programming
- Software Development
- Python and Cloud Automation
- Graphic Design
- Music Production/Audio Engineering
- Adobe Creative Suite
- Application Security
- Microsoft Office/AD/Azure
- Virtualization/Hypervisors
- Network Monitoring and Reporting
- Verbal and written communication
- Online research
- Technical writing
- Computer programming
- Disaster recovery
- Linux administration
- Scripting languages
- Hardware and software installation
- Desktop troubleshooting
- Network administration
- Windows 95/98/2000/XP/XP pro/nt
- Virtualization technologies
- Nagios monitoring software
- Network troubleshooting
Certification
- Adult First Aid/CPR/AED - American Red Cross
- Juniper Network Certified Associate - JNCIA
- CBRS Certified Professional Installer (CPI)
- Test Out Certified Network Pro
- CompTIA A+ -Expired
- CompTIA Network+ -Expired
Timeline
Undergraduate Researcher-AI, Networks, RF, Malware
National Cyber Forensics Institute - UTulsa
03.2024 - 01.2025
Network Operation Center Technician - DevOps Focus
Nextlink Internet
04.2022 - 05.2024
Senior Technical Support Agent
Nextlink Internet
08.2021 - 04.2022
Technical Support Agent
Nextlink Internet
04.2021 - 08.2021
Assistant Manager
Escape The Room - Fort Worth
04.2020 - 03.2021
Cluemaster
Escape The Room - Fort Worth
11.2019 - 04.2019
Manufacturing Associate
Panoramic Doors
05.2019 - 11.2019
CNC Machinist I
UTEX Industries Inc.
06.2018 - 12.2018
High School Diploma - Arts AV, Information Technology, Manufacturing, STEM
Mansfield Frontier High School
Bachelor of Science - Cybersecurity
The University of Tulsa
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