Ethan Belanger
Mansfield,TX
Summary
A versatile professional with a passion for cybersecurity, music, and food. With experience in network operations and technical support, I bring a blend of technical expertise and a keen desire to learn. I'm committed to leveraging my skills to contribute to the cybersecurity and IT fields and share my knowledge with others.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
PC Field Deployment Technician
Innovative Employee Solutions
10.2025 - Current
- Operated and maintained computers and related peripherals.
- Assisted in determining equipment settings and operating instructions.
- Deployed and tracked assets for customer use.
- Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware and handled other administrative duties.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Deployed Point-of-Sale systems in active commerical kitchen environments
- Domain Joining, GPO, AD/AzureAD
Undergraduate Researcher-AI, Networks, RF, Malware
National Cyber Forensics Institute - UTulsa
03.2024 - 01.2025
- Participated in regular meetings to discuss aspects of research and experiments.
- Developed top-level skills in collaboration, interpersonal communication and writing through hands-on work and training.
- Performed research and development related to a wide range of topics, often on several projects simultaneously.
- Focus on Encryption, Radio Frequency, AI/ML, Software/hardware, Embedded Systems.
- Created course curriculum for Local, Tribal, State, and Federal Law Enforcement.
- Trained and provided technical advice for Local, Tribal, State, and Federal law enforcement personnel.
- Briefed 5 Federal officials, including the National Cyber Director for the White House.
Network Operation Center Technician - DevOps Focus
Nextlink Internet
04.2022 - 05.2024
- Managing and Troubleshooting WISP and Fiber OSP Networks across various deployments
- Investigating and resolving network issues for all service levels
- Configuring and engineering new deployments, including WISP, Fiber OSP, CBRS, and novel microwave networks
- Managed approximately 50 incoming calls and 25 emails per day.
- Developing tools, systems, and documentation to enhance processes
- Communicating with Vendors, Customers, and field personnel
- Product owner for NMS and Outage documentation systems
- Dev-ops Technician focus, utilizing cloud infrastructure and python
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Dressed and installed fiber cabling and hardware.
- Installed patches and performed backups, system builds and image updates.
- Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
Contracted Network Engineer
Ecropolis Web Agency
04.2022 - 04.2023
- Troubleshot complex multi-vendor network service provider issues.
- Performed troubleshooting for Juniper, Palo Alto, and packet analysis.
- Provided complete end-to-end engineering and installation of route-based IP network/voice solutions.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Created VPN infrastructure and allowed for secure remote connections.
- Planned implementation of network enhancements and upgrades.
Senior Technical Support Agent
Nextlink Internet
08.2021 - 04.2022
- Managed and troubleshot WISP and Fiber OSP infrastructure across various deployments
- Communicated with vendors and customers
- 4th Generation LTE EPC subject matter expert
Technical Support Agent
Nextlink Internet
04.2021 - 08.2021
- Managed and troubleshooted WISP and Fiber OSP infrastructure
- Communicated with residential and business customers
- Fielded an average of 60-80 inbound phone calls to deliver support and remotely resolve service issues.
Assistant Manager
Escape The Room - Fort Worth
04.2020 - 03.2021
- Developed systems and procedures to ensure smooth operations
- Provided customer service assistance, resolving customer issues and complaints
- Trained new employees on company policies and procedures
- Monitored employee performance and provided feedback
- Handled daily scheduling and payroll for all employees
- Maximized profits by minimizing operational costs and improving efficiency
- Troubleshot and resolved physical and electrical issues throughout the location
- Created maintenance and operational documentation to make daily operations easier
Contracted IT Support
Crestron Electronics | Sales Development Team
12.2019 - 12.2020
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Connected to computer of client using remote link to install programs and applications.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Patched software and installed new versions to eliminate security problems and protect data.
- Used ticketing systems to manage and process support actions and requests.
Cluemaster
Escape The Room - Fort Worth
11.2019 - 04.2020
- Wrote engaging and challenging clue scripts for multiple escape room scenarios
- Collaborated with other team members to create a unique and entertaining experience for guests
- Developed and maintained close relationships with customers to ensure satisfaction and repeat business
- Trained and supervised new staff on relevant escape room protocols and procedures
Manufacturing Associate
Panoramic Doors
05.2019 - 11.2019
- Operated a variety of equipment such as welding machines, presses, lathes, and dies
- Participated in quality control checks to ensure product met customer specifications
- Followed safety procedures and maintained cleanliness of the work area
- Supported the production line with needed supplies and materials
- Collaborated with team members to complete tasks in a timely manner
- Utilized problem-solving skills to diagnose and repair mechanical issues with equipment
- Assembled and tested multiple components to produce finished products according to specifications
CNC Machinist I
UTEX Industries Inc.
06.2018 - 12.2018
- -Operated CNC machines to produce a variety of parts according to customer specifications and production needs
- Programmed CNC machines using G-codes and M-codes
- Monitored and adjusted machine settings to ensure optimal part quality and accuracy
- Inspected machined parts to meet dimensional specifications using a variety of measuring instruments
- Troubleshot CNC machines and equipment using technical manuals, schematics, and drawings
- Maintained a safe and organized work area
- Followed standard operating procedures for machine operation and safety
- Set up lathes and mills for novel parts and operations
Education
Bachelor of Science - Cybersecurity
The University of Tulsa
Tulsa, OK05-2027
High School Diploma - Arts AV, Information Technology, Manufacturing, STEM
Mansfield Frontier High School
Mansfield, TX05.2018
Skills
- Diagnostic troubleshooting expertise
- Account security administration
- Ticket support system management
- Software installation
- Product knowledge
- Linux programming and administration
- Data entry
- LAN/WAN
- Wide-area networks
- Call center operations
- Technical troubleshooting
- Technical support
- TCP/IP
- Analytical thinking
- Active listening
- Systems analysis
- DHCP/DNS ethernet and firewall proficient
- Operating systems
- Incident tracking
- Performance testing
- Information protection
- Verbal and written communication
- Customer service expert
- System administration
Certification
- Adult First Aid/CPR/AED - American Red Cross
- Juniper Network Certified Associate - JNCIA
- CBRS Certified Professional Installer (CPI)
- Test Out Certified Network Pro
- CompTIA A+ -Expired
- CompTIA Network+ -Expired
Timeline
PC Field Deployment Technician
Innovative Employee Solutions
10.2025 - Current
Undergraduate Researcher-AI, Networks, RF, Malware
National Cyber Forensics Institute - UTulsa
03.2024 - 01.2025
Contracted Network Engineer
Ecropolis Web Agency
04.2022 - 04.2023
Network Operation Center Technician - DevOps Focus
Nextlink Internet
04.2022 - 05.2024
Senior Technical Support Agent
Nextlink Internet
08.2021 - 04.2022
Technical Support Agent
Nextlink Internet
04.2021 - 08.2021
Assistant Manager
Escape The Room - Fort Worth
04.2020 - 03.2021
Contracted IT Support
Crestron Electronics | Sales Development Team
12.2019 - 12.2020
Cluemaster
Escape The Room - Fort Worth
11.2019 - 04.2020
Manufacturing Associate
Panoramic Doors
05.2019 - 11.2019
CNC Machinist I
UTEX Industries Inc.
06.2018 - 12.2018
Bachelor of Science - Cybersecurity
The University of Tulsa
High School Diploma - Arts AV, Information Technology, Manufacturing, STEM
Mansfield Frontier High School