Alok Dubey
MBA Finance
Asansol
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Supervisor
Airbnb Global Capablity Center Pvt Ltd
Gurgaon
03.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Achieved results by working with staff to meet established targets.
- Set overall vision and provided team leadership.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified individual employee's unique work styles and adapted management methods.
- Tracked and prepared quarterly reports to present to leadership.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Prepared, calibrated and monitored production levels to achieve targets.
Service Advisor
British Airways
Gurgaon
07.2017 - 02.2018
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Recommended products to customers, thoroughly explaining details.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Admiral Solutions
Gurgaon
02.2014 - 08.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
MBA - Business Management
IIMT Management College
Meerut 04.2008 - 03.2010
BBA - Business Management
B.B College
Asansol 04.2004 - 03.2007
Skills
Training and mentoring
undefinedAdditional Information
Currently pursuing Lean Six Sigma Green Belt Certification
Timeline
Supervisor
Airbnb Global Capablity Center Pvt Ltd
03.2018 - Current
Service Advisor
British Airways
07.2017 - 02.2018
Customer Service Representative
Admiral Solutions
02.2014 - 08.2015
MBA - Business Management
IIMT Management College
04.2008 - 03.2010
BBA - Business Management
B.B College
04.2004 - 03.2007
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