A'Lona Hamilton
San Bernardino,CA
Summary
Dedicated to providing exceptional customer service and making a valuable contribution to your business. Highly motivated to utilize creativity and skills in a position within your esteemed establishment. Eager to bring passion and drive to the team, confident that dedication and enthusiasm will positively impact the success of your organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spectrum
05.2022 - 04.2024
- Addressed customer concerns by answering calls and managing chats regarding various products and services.
- Demonstrated strong communication abilities while meeting tight deadlines through effective time management.
- Guided clients through device installation and issue resolution processes.
- Managed order information efficiently.
- Possess innovative thinking to solve complex issues.
- Documented unresolved inquiries, redirecting clients for further assistance.
Reservation Manager
U-Haul Regional Office
09.2019 - 02.2022
- Handled dynamic and fast-paced environment daily, ensuring top-notch customer service.
- Handled inbound and outbound customer calls efficiently.
- Supported field team and U-Haul dealerships in equipment management and reservation placement.
Print and Marketing Associate
Staples
11.2017 - 08.2019
- Cultivated connections with a wide range of business clients.
- Cooperated with people possessing different talents, styles, and beliefs.
- Oversaw competing tasks and delivered high-quality outputs consistently.
- Successfully navigated fast-paced, complex environments by efficiently handling multiple priorities.
- Comfortable managing multiple priorities simultaneously.
- Experienced with a variety of Microsoft Office programs like Word, PowerPoint, and Excel.
- Expertise in using desktop publishing tools like Adobe Creative Suite and Publisher.
Education
High School Diploma -
Wilmer Amina Carter High School
Rialto, CA06.2017
Skills
- Customer service
- Quality assurance
- Product management
- Microsoft Word
- Google Suited
- Microsoft Excel
- Microsoft Office
- Microsoft Publisher
- Microsoft Powerpoint
- Phone etiquette
- Communication skills
- Customer support
- Data entry
- Organizational skills
- Time management
- Appointment scheduling
- Order processing
- Active listening
- Critical thinking
Certification
- Driver's License, Class D
- Security
Timeline
Customer Service Representative
Spectrum
05.2022 - 04.2024
Reservation Manager
U-Haul Regional Office
09.2019 - 02.2022
Print and Marketing Associate
Staples
11.2017 - 08.2019
High School Diploma -
Wilmer Amina Carter High School
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