Alona Johnson
Monroe,LA
Overview
5
5
years of professional experience
Work History
BACKROOM SALES ASSOCIATE
TJ Maxx
09.2021 - 03.2024
- Assisted with unloading trucks when new shipments arrived at the store, unloaded boxes onto carts, and then transported them to the back room for storage.
- Sorted and stocked products on shelves and in backroom.
- Maintained a clean and organized work area to ensure safety for both employees and customers.
- Engaged with vendors and drivers to promote friendly work environment.
- Inspected merchandise upon receipt for damage or defects before stocking shelves, notifying supervisor if any discrepancies were found.
- Examined and inspected stock items for wear and defects, reported any damage to supervisors.
CUSTOMER SERVICE REPRESENTATIVE
Faneuil
06.2023 - 01.2024
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Demonstrated excellent interpersonal skills while interacting with clients and their families.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Monitored daily performance metrics such as call volume, wait times, resolution times.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates.
CASHIER
Super One Food
06.2020 - 06.2021
- Responded quickly to meet customer needs and resolve problems.
- Managed returns from customers in accordance with store policy.
- Performed opening and closing duties such as counting money in register drawer and reconciling daily reports.
- Verified that all prices were accurate on items before ringing them up for purchase.
- Ensured compliance with health regulations regarding food safety standards by following company policies and procedures.
- Trained new employees on proper cashiering techniques and customer service standards.
SUMMER JOB
Monroe City Prosecutor's Office
06.2019 - 07.2019
- Maintained accurate records of inventory in accordance with company policies.
- Maintained cleanliness in the work area by sweeping floors and wiping down shelves.
- Filed traffic tickets and accident reports.
- Ran errands and picked up new supplies for supervisors.
Education
Louisiana delta community college
Louisiana05.2025
Skills
- Decision Making
- Order Processing
- Goal Oriented
- Time Management
- Teamwork Abilities
- Conflict Resolution
- Equipment Maintenance
- Product Knowledge
- Problem Solving
- Attention to Detail
- Customer Service
- Record Keeping
- Multitasking Abilities
- Computer Skills
- Team Building
- Effective Communication
- Interpersonal Skills
- Organizational Skills
- Active Listening
- Motivational Skills
- Goal Setting
- Critical Thinking
- Self-Awareness
- Problem-solving aptitude
- Team collaboration
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Faneuil
06.2023 - 01.2024
BACKROOM SALES ASSOCIATE
TJ Maxx
09.2021 - 03.2024
CASHIER
Super One Food
06.2020 - 06.2021
SUMMER JOB
Monroe City Prosecutor's Office
06.2019 - 07.2019
Louisiana delta community college