Alonda Davis-Willams
Humble,TX
Summary
Dedicated service distribution associate with a strong focus on customer satisfaction, efficient communication, and process improvement. Proven ability to enhance workflow efficiency and resolve issues effectively.
Overview
22
22
years of professional experience
Work History
SERVICE DISTRIBUTION ASSOCIATE
United Stated Postal Service
Crosby, TX
05.2015 - 12.2020
- Responded to customer inquiries and resolved issues efficiently.
- Assisted in managing customer accounts and processing orders.
- Provided product information and guided customers in selection.
- Documented customer interactions and maintained accurate records.
- Collaborated with team members to improve service delivery processes.
- Conducted follow-up communications to ensure customer satisfaction.
- Participated in training sessions to enhance product knowledge and service skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
POSTAL DISTRIBUTION CLERK
United Postal Service
Crosby, TX
05.2012 - 05.2015
- Operated scanning equipment to track and manage package flow efficiently.
- Sorted and distributed incoming mail and packages based on established procedures.
- Collaborated with team members to maintain accurate inventory levels within the distribution center.
- Implemented process improvements that enhanced workflow efficiency and reduced processing time.
- Received, sorted, and distributed incoming mail and packages.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
CITY LETTER CARRIER
United States Postal Sevice
South Houston, TX
08.1998 - 05.2012
- Delivered mail to designated routes efficiently, ensuring timely service to residents and businesses.
- Operated postal vehicles safely while adhering to traffic regulations and safety guidelines.
- Maintained accurate records of deliveries and pick-ups, ensuring accountability and traceability.
- Assisted in training new carriers on route navigation and delivery protocols, fostering team development.
Education
No Degree - Paralegal Studies
San Jacinto College
Houston, TXHigh School Diploma -
FOREST BROOK HIGH SCHOOL
Houston, TX05-1976
Skills
- Create employee Schedule
- Inventory Management
- Audit employee Tile
- Financial check balances and Deposit
- Maintaining equipment
- Supervisor Employees
- Maintain Training for Employees
Timeline
SERVICE DISTRIBUTION ASSOCIATE
United Stated Postal Service
05.2015 - 12.2020
POSTAL DISTRIBUTION CLERK
United Postal Service
05.2012 - 05.2015
CITY LETTER CARRIER
United States Postal Sevice
08.1998 - 05.2012
No Degree - Paralegal Studies
San Jacinto College
High School Diploma -
FOREST BROOK HIGH SCHOOL