Summary
Overview
Work History
Education
Skills
Timeline
Manager

Alonda Patterson

Lee's Summit,MO

Summary

Dynamic manager with a proven track record at JCL Contractors, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective communication and conflict resolution. Skilled in time management and staff training, fostering a collaborative culture that drives success and achieves personal and organizational goals.

Overview

11
11
years of professional experience

Work History

Manager

JCL Contractors
04.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Direct Support Professional

Nova Center
01.2014 - 03.2020
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

Education

East High School
1924 Vanbrunt Kansas City Mo.
06-1991

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Verbal and written communication
  • Goal setting
  • Documentation and reporting
  • Staff management

Timeline

Manager

JCL Contractors
04.2020 - Current

Direct Support Professional

Nova Center
01.2014 - 03.2020

East High School

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Alonda Patterson