Alondiria Adams
Oklahoma City,OK
Summary
Diligent COVID-19 Contact Tracer lends expert assessment and monitoring for patients and close contacts. Detail-oriented approach to assessing, tracking and managing complex health surveys and exposure data. Adept at maintaining and organizing daily interactions with affected persons, providing education and information regarding mandated policies and recommended measures. Expert navigation of complex contact-tracing software, systems and policy to safely streamline healing process. Effective at developing classes and materials to educate community members on chronic disease management and health improvement strategies. Versed in available resources with skill in supporting individuals navigating healthcare programs. Positive, upbeat and friendly with good relationship-building and conflict resolution skills.
Overview
10
10
years of professional experience
Work History
Case Investigator
Oklahoma State Department Of Health
Oklahoma City, OK
06.2019 - Current
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Collected and recorded information in electronic medical records.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Performed record keeping by logging client information within secure contact-tracing software.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Lent daily assessment of health screen and symptom data.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Developed and implemented training classes to educate team members and community residents.
Machine Operator
Johnson Controls
Norman, OK
06.2019 - 12.2019
- Operated 3 machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored 4 machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Online Shopper
Walmart
Moore , OK
03.2018 - 12.2019
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Loaded and unloaded orders at customer's homes or locations.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Server Shift Leader
highland assistant living center
Fayetteville, NC
01.2017 - 06.2018
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Call Center Sales Representative
AT&T
Fayetteville, NC
04.2017 - 12.2017
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
- Opened new accounts and documented personal, demographic and payment information in system.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Receptionist
Highlands Living Center
Fayetteville, NC
01.2017 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Bakery Clerk
La' Banquette Bakery
Norman , Oklahoma
02.2016 - 12.2016
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Representative
Mazzios Call Center
Moore , Oklahoma
01.2015 - 02.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Education
Associate of Science - Nursing Administration
Fayetteville State University
Fayetteville, NC03.2015
Skills
- First Aid/CPR
- Team Building
- Attention to Detail
- Decision Making
- Assignment management
- Public outreach
- Software Documentation Control
- Object-Oriented Programming
- Strong Interpersonal and Communication Skills
- Time Management and Organization
- Multithreaded Software Applications
- IOS Application Development
- Programming Languages: Java, C#, NET, Python
reading
I enjoy reading novels, and educational books , i feel there is always room to grow and you never know what information you can find until you open and book and explore the pages.
Timeline
Case Investigator
Oklahoma State Department Of Health
06.2019 - Current
Machine Operator
Johnson Controls
06.2019 - 12.2019
Online Shopper
Walmart
03.2018 - 12.2019
Call Center Sales Representative
AT&T
04.2017 - 12.2017
Server Shift Leader
highland assistant living center
01.2017 - 06.2018
Receptionist
Highlands Living Center
01.2017 - 07.2017
Bakery Clerk
La' Banquette Bakery
02.2016 - 12.2016
Sales Representative
Mazzios Call Center
01.2015 - 02.2016
Associate of Science - Nursing Administration
Fayetteville State University