Alondra Aguilar
Ocala,FL
Summary
Detail-oriented administrative assistant with 5+ years of experience in customer service, data entry, and office management. Skilled in effectively communicating with customers and organizing paperwork for local deliveries in Florida.
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
7
7
years of professional experience
Work History
Server
Carrabba's Italia Grill
Ocala, FL
01.2023 - Current
- Ensured smooth guest experience through friendly greetings and menu assistance.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..cleaning
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained compliance with regulations by accurately checking IDs for legal verification.
- Managed catering orders and successfully hosted events
ADMINISTRATIVE ASSISTANT
Tri-State Distributors
Ocala, FL
12.2021 - Current
- Regularly greeted visitors and provided them with necessary information or directed them to the appropriate department.
- Executed record filing system to improve document organization and management.
- Processed invoices for payment using accounting software applications (Prophet 21).
- Efficiently provided secretarial and office management support to promote collaborative work environment.
- Managed invoicing for deliveries made on company owned trucks
- Provided attentive assistance to customers seeking information about products and services offered by responding accurately and quickly via email.
- Drove adherence to daily protocols and regulations, guaranteeing seamless branch functions and accurate execution.
CASHIER
The UPS Store #6534
Ocala, FL
05.2020 - 03.2021
- Welcomed and acknowledged store visitors while providing timely assistance
- Cultivated strong customer connections to boost return business
- Displayed exceptional accuracy while handling cash, check, and credit card transactions at the cash register
- Worked flexible schedule and extra shifts to meet business needs.
- Verified package dimensions, weight and shipping address for each order before processing
- Ensured proper storage of packaged items to prevent damage
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
CUSTOMER SERVICE REPRESENTATIVE
Sitel
Ocala, FL
01.2019 - 12.2019
- Managed customer queries and feedback with professionalism and courtesy
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times.
CASHIER
McDonald's
Ocala, FL
12.2017 - 12.2019
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Business Administration
College of Central Florida
Ocala, FL08-2025
High School Diploma -
Waldron High School
Waldron, AR05.2019
Skills
- Spreadsheets
- Customer and Client Relations
- 10-Key Proficiency
- Strategic Planning
- Customer Service
- Cash Deposit Preparation
- Document Retrieval
- Accounting Support
- Cleaning Procedures
- Food Preparation and Safety
- Stocking and Replenishing
- Time Management
- Cleaning and Organization
- Point of Sale (POS) system operations
- Order Accuracy
- Customer Satisfaction
- Cash Drawer Management
- High-volume dining
- Departmental support
- Filing understanding
- Correspondence typing
- Basic accounting
- Customer service expertise
- Office Organization
Languages
Spanish
Languages
Spanish
Limited
References
References available upon request.
Timeline
Server
Carrabba's Italia Grill
01.2023 - Current
ADMINISTRATIVE ASSISTANT
Tri-State Distributors
12.2021 - Current
CASHIER
The UPS Store #6534
05.2020 - 03.2021
CUSTOMER SERVICE REPRESENTATIVE
Sitel
01.2019 - 12.2019
CASHIER
McDonald's
12.2017 - 12.2019
Associate of Arts - Business Administration
College of Central Florida
High School Diploma -
Waldron High School