Alondra Amador

Server

Ice Cream Shop

Vallejo, CA

10.2018 - Current

Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Kept register accurate through correct billing, payment processing and cash management practices.
Prepared beverages and filled food orders for customers.
Used slow periods to restock supplies, ice, trays and delivery bags.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Bussed and reset tables to keep dining room and work areas clean.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Explained menu items and suggested appropriate options for food allergy concerns.
Increased sales significantly by upselling higher-end products to customers.
Trained incoming staff on restaurant practices and procedures.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Answered customers' questions, recommended items and recorded order information.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Inspected dishes and utensils for cleanliness.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.