Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Alondra Bolanos

Oxnard,CA

Summary

Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.

Overview

11
11
years of professional experience

Work History

Shelter Specialist

Mercy House Inc
Oxnard, CA
04.2022 - Current
  • Developed and implemented specialized procedures for customer service operations.
  • Maintained accurate records of customer interactions and feedback.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained positive working relationship with fellow staff and management.
  • Sanitize shelter, organize, report to management.

Program Aide

Ventura County Adult Health Care Services
Menard, CA
08.2021 - 04.2023
  • Assisted in the development of program activities and curriculum materials.
  • Assisted with the implementation of behavior management strategies.
  • Helped maintain a safe learning environment for all participants.
  • Encouraged creativity through arts and crafts projects.
  • Assisted management with planning and logistics for program activities.
  • Produced and distributed memos, newsletters, and other forms of communication.
  • Produced well-written, comprehensive reports and documents.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Stocked inventory and ordered office and kitchen supplies.
  • Maintained positive working relationship with fellow staff and management.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Broke down boxes for garbage and recycling.
  • Greeted guests and vendors to assist in navigating space.
  • Monitored office services mailbox for business support needs and requests.
  • Assisted with set up for social events and food deliveries.
  • Offered reception coverage to relieve staff during absences or breaks.

Cashier

Wild Berry
Ventura, CA
12.2013 - 01.2018
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Issued receipts, refunds, credits or change due to customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Maintained work area and kept cash drawer organized.

Education

Some College (No Degree) - Biological Sciences

Ventura College

Skills

  • Advanced Communication
  • Expert Problem Solving
  • Team Collaboration
  • Experience in leadership
  • Professionalism
  • Task Prioritization
  • Idea Development and Brainstorming
  • Logistics Coordination
  • Team building
  • Continuous Improvement
  • Attention to Detail
  • Self Motivation
  • Adaptability and Flexibility

Affiliations

  • Gardening,musician, gym junkie, fashion tech, business skills.

Timeline

Shelter Specialist

Mercy House Inc
04.2022 - Current

Program Aide

Ventura County Adult Health Care Services
08.2021 - 04.2023

Cashier

Wild Berry
12.2013 - 01.2018

Some College (No Degree) - Biological Sciences

Ventura College

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Alondra Bolanos