Kalani Dixon
Pittsburg,CA
Summary
Dedicated Shelter Specialist with expertise in database management and client relationship management. Skilled in trauma-informed care and de-escalation techniques, ensuring effective support for individuals in crisis.
Overview
20
20
years of professional experience
Work History
Shelter Specialist
Concord Adult Homeless Shelter
Concord, California
05.2023 - Current
- Collected, arranged, and input information into the database system.
- Worked at different stations to provide optimal coverage, support, and meet goals.
- Utilized de-escalation techniques aligned with trauma-informed care to drive intervention strategy for participants in crisis.
- Streamlined intake process for new residents at shelter.
- Maintained accurate records and documented resident interaction case notes.
- Assisted clients in accessing shelter services and resources.
- Created training materials for new hires on the company's procedures and guidelines.
- Maintained positive working relationship with fellow staff and management.
- Documented notes and maintained accurate records of resident interactions.
- Participated in ongoing training and compliance activities.
Peer Counselor / Relief Staff
Concord Adult Homeless Shelter
Concord, California
12.2021 - 05.2023
- Completed shelter security and safety checks over multiple client dorm rooms.
- Delivered emotional support to homeless individuals during crisis situations.
- Documented client interactions and progress in case management systems with precision.
- Coordinated services for clients through collaboration with other professionals.
- Conducted intake assessments to understand client backgrounds and needs.
- Maintained accurate documentation of client interactions and progress notes.
- Utilized de-escalation techniques aligned with trauma-informed care to drive intervention strategy for participants in crisis.
- Assisted clients with accessing community resources and services.
- Collaborated with staff to create a welcoming shelter environment.
Client Service Representative
San Pablo Healthcare and Wellness Center
San Pablo, California
10.2015 - 12.2018
- Oversaw resident accounts while ensuring precise data entry in systems.
- Coordinated communication between residents and medical staff is effective.
- Conducted follow-up calls to ensure client care continuity and understanding.
- Trained new staff on client service protocols and system navigation.
- Handled 90+ calls daily, with duties including signing up new residents, and effectively instructing and educating families and visitors on logistics procedures in accordance with policy.
Cashier/ Receptionist- Float Pool
Kaiser Permanente
Richmond, California
06.2006 - 07.2013
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted with several hospital departments, such as Radiology, Breast Health, Laboratory, Psychiatry, and Pediatrics, to meet a wide range of patient needs.
- Organized and maintained filing systems for easy access to documents.
- Scheduled and confirmed appointments.
- Performed data entry tasks into various computer systems accurately and promptly.
- Verified and/or updated all demographic information, for example, personal Physician Selection, Language Preference.
- Trained new staff in cash register operation, medical procedures, and patient care.
Education
Some College (No Degree) - General Studies
Contra Costa College
San Pablo, CASkills
- Database management
- Client relationship management
- Client assessment
- Service coordination
- Effective communication
- Problem solving
- Proficient in HMIS (Homeless Management Information System)
- Active listening
- Multitasking Abilities
- Advanced communication
- De-escalation techniques
- Trauma-informed care
- Record keeping
- Team collaboration
- Emotional intelligence
- Training development
Affiliations
Volunteer of the Contra Costa and Solano Food Bank
Timeline
Shelter Specialist
Concord Adult Homeless Shelter
05.2023 - Current
Peer Counselor / Relief Staff
Concord Adult Homeless Shelter
12.2021 - 05.2023
Client Service Representative
San Pablo Healthcare and Wellness Center
10.2015 - 12.2018
Cashier/ Receptionist- Float Pool
Kaiser Permanente
06.2006 - 07.2013
Some College (No Degree) - General Studies
Contra Costa College