Alondra Cantu
Brownsville,Texas
Summary
Detail-oriented healthcare professional with experience in case management coordination, patient scheduling, and administrative support. Skilled in coordinating patient care, managing medical records, and communicating effectively with patients and multidisciplinary teams. Known for strong organizational skills, multitasking, and maintaining high standards of patient service in fast-paced healthcare environments.
Overview
7
7
years of professional experience
Work History
Case management coordinator
Solara Specialty Hospital
Brownsville, TX
04.2025 - Current
- Coordinate with interdisciplinary teams to ensure continuity of patient care.
- Monitor case progress to ensure treatment goals are met in a timely manner.
- Assist with care planning and patient service coordination.
- Manage referrals to appropriate agencies and support services.
- Maintain accurate electronic patient records and appointment documentation
Telephone Operator/ Scheduler
Texas Oncology
Brownsville, TX
12.2021 - 02.2025
- Scheduled and managed patient appointments across multiple physician calendars.
- Handled high-volume inbound calls and directed patients to appropriate departments.
- Maintained and updated patient information in electronic medical records.
- Provided appointment reminders and ensured accurate scheduling coordination.
- Resolved patient concerns while maintaining a high level of customer service.
Customer Service Representative
UnitedHealthCare
US
10.2018 - 12.2021
- Assisted members with insurance inquiries, benefits, and claims information.
- Resolved customer issues efficiently while maintaining service quality standards.
- Built positive relationships with members through professional communication.
- Managed multiple tasks and systems in a fast-paced call center environment.
Education
High School Diploma - undefined
Veterans Memorial Early College High School
06.2015
Skills
- Bilingual (English & Spanish)
- Patient Scheduling & Coordination
- Electronic Medical Records (EMR/EHR)
- Customer Service
- Administrative Support
- Multitasking & Organization
- Phone Communication
- Patient Care Coordination
- HIPAA Compliance
Languages
Spanish
Native or Bilingual
Timeline
Case management coordinator
Solara Specialty Hospital
04.2025 - Current
Telephone Operator/ Scheduler
Texas Oncology
12.2021 - 02.2025
Customer Service Representative
UnitedHealthCare
10.2018 - 12.2021
High School Diploma - undefined
Veterans Memorial Early College High School