Alondra Cantu
Brownsville
Summary
Detail-oriented with extensive experience in patient care coordination, skilled in managing patient schedules, optimizing care plans, and ensuring effective communication between medical staff and patients. Strong ability to analyze patient needs and streamline care delivery processes efficiently.
Overview
7
7
years of professional experience
Work History
Case management coordinator
Solara Specialty Hospital
Brownsville, TX
04.2025 - Current
- Collaborated with other departments to ensure continuity of care for clients.
- Monitored progress of cases, ensuring that goals were met in a timely manner.
- Facilitated weekly team meetings to discuss current cases and develop effective strategies for intervention.
- Coordinated referrals to appropriate agencies for services or support needed by the client.
TELEPHONE OPERATOR/ SCHEDULER
Texas Oncology
Brownsville, TX
12.2021 - 02.2025
- Coordinated patient scheduling and ensured completion of all pre-procedure and preoperative requirements for accurate, timely care.
- Verified insurance coverage, obtained prior authorizations, and maintained accurate patient registration and billing information.
- Managed schedule changes, including cancellations and additions, while communicating updates to patients and internal teams.
- Maintained confidential medical records, ensuring accurate documentation, scanning, and compliance with organizational policies.
CUSTOMER SERVICE REPRESENTATIVE
UnitedHealthCare
US
10.2018 - 12.2021
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Displayed strong organizational skills while managing multiple projects simultaneously.
Education
High School Diploma -
Veterans Memorial Early College High School
06-2015
Skills
- Bilingual
- Able to work in a fast paced environment
- Empathy and patience
- Excellent Phone Demeanor
- Clerical Support
- Multitasking Abilities
Timeline
Case management coordinator
Solara Specialty Hospital
04.2025 - Current
TELEPHONE OPERATOR/ SCHEDULER
Texas Oncology
12.2021 - 02.2025
CUSTOMER SERVICE REPRESENTATIVE
UnitedHealthCare
10.2018 - 12.2021
High School Diploma -
Veterans Memorial Early College High School