Alondra Cardenas-Martinez
Summary
Medical professional prepared for this role, bringing valuable experience in healthcare through direct patient care in home settings through RBT and in person at retail pharmacy. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
03.2020 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Registered Behavioral Technician
ACES
03.2023 - 12.2023
- Supported clients in achieving their goals through consistent data collection and analysis.
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Streamlined daily routines for clients using visual schedules, prompting systems, and other organizational tools as needed.
Sales Supervisor
Kmart, Sears Holding
08.2017 - 03.2020
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
- Trained team members in successful strategies to meet operational and sales targets.
Education
Clinical Medical Assistant Certification -
Watsonville/Aptos Adult Education
Watsonville, CA12-2024
Bachelor of Science - Human Development And Family Studies
California State University - Monterey Bay
Seaside, CA12-2023
High School Diploma -
Pajaro Valley High School
Watsonville, CA06.2019
Skills
- Organization and Prioritization
- Employee Coaching and Motivation
- Problem Solving
- Bilingual
- Computer skills
- Answering and Routing Calls
- Medical terminology knowledge
- CPR
- Appointment setting
Languages
English
Native or Bilingual
Spanish
Full Professional
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- CPR/AED Certification- American Heart
Timeline
Registered Behavioral Technician
ACES
03.2023 - 12.2023
Lead Pharmacy Technician
CVS Pharmacy
03.2020 - Current
Sales Supervisor
Kmart, Sears Holding
08.2017 - 03.2020
High School Diploma -
Pajaro Valley High School
Clinical Medical Assistant Certification -
Watsonville/Aptos Adult Education
Bachelor of Science - Human Development And Family Studies
California State University - Monterey Bay