JOHN NELSEN
Houston,TX
Summary
Driven Lead Pharmacy Technician with 8 years of experience and success in working within a fast-paced retail pharmacy setting. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories, updating pharmacy records, administering vaccinations, and training new colleagues. Very excited to bring talent and record of excellence in customer service to a growing pharmacy.
Overview
10
10
years of professional experience
Work History
Lead Pharmacy Technician
CVS Health
2016.12 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist rectify problematic prescriptions and address customer inquiries to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Expedited prescription refills requests by promptly contacting prescribers' offices for authorization.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Collaborated in the implementation of a comprehensive quality assurance plan for continuous improvement in pharmacy services.
- Supervised 3-5 pharmacy technicians on each shift and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Set up and modified patient profiles in RX Connect to include current information such as medications and insurance details.
- Routinely coordinated data-entry and filling of more than 185 daily prescriptions in a high-volume retail pharmacy environment.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Guest Service Associate
Chick-fil-A
2014.11 - 2016.09
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in training new team members, fostering atmosphere of teamwork and collaboration among staff members.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name.
- Maintained clean and welcoming lobby area to create positive first impression for guests.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Nuclear Medicine Technology
Houston Community College
Houston, TX05.2026
High School Diploma -
ISchool High At Montgomery
The Woodlands, United States05.2016
Skills
- Patient Confidentiality
- Immunization Administration
- Pharmacy Software Proficiency
- Team Collaboration
- Drug Inventory Control
- HIPAA Compliance
- Physician Order Verification
- Insurance Verification
- Updating Medication Histories
- Adaptability and Flexibility
- Active Listening
- Prioritization and Organization
Community Engagement
Christ the Lord Lutheran Church - Houston, United States
- Leader of the church's biweekly youth Bible study since February 2022
Timeline
Lead Pharmacy Technician
CVS Health
2016.12 - Current
Guest Service Associate
Chick-fil-A
2014.11 - 2016.09
Associate of Science - Nuclear Medicine Technology
Houston Community College
High School Diploma -
ISchool High At Montgomery
Similar Profiles
Bethel A. TebejeBethel A. Tebeje
Cross Source at CVS HealthCross Source at CVS Health
Nora RayyashiNora Rayyashi
Shift Supervisor at CVS HealthShift Supervisor at CVS Health
Denise LamDenise Lam
Specialty Pharmacist at CVS HealthSpecialty Pharmacist at CVS Health