MAKENZE GRAFF
Flat Rock,MI
Summary
Results-driven individual with vast experience in retail and hospital pharmacies. Proven ability to accurately fill and verify prescriptions, process insurance and third-party payments, and manage inventory. Well-versed in providing exceptional customer service, compounding medications, and maintaining patient records. Detail-oriented professional experienced in medication preparation and customer service. Demonstrates strong interpersonal and problem-solving skills. Hardworking team player skilled in data entry and pharmacy compliance.
Pharmacy professional with proven ability to manage pharmacy operations and ensure regulatory compliance. Known for fostering collaborative team environments and consistently achieving operational goals. Possesses strong skills in medication dispensing, inventory management, and patient interaction, with reliable and adaptable approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Wyandotte Pharmacy
Wyandotte, Michigan
12.2022 - Current
- Complied with state regulations to maintain safe, clean pharmacy.
- Prior Authorization
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
- Used aseptic technique to transfer medication from vials to sterile, disposable syringes.
- Imputing/Typing prescriptions
- Contacting insurance companies
- Providing coupons for copays
- Contacting Dr offices
- Counting medication
- Administering immunizations
- Sending prior authorizations to Drs
- Veryfying correct medication
- Patient care
- Effective communication regarding medication
- Processed claims for third-party prescription services.
- Monitored inventory levels and maintained shelves, stocking with adequate supplies.
- Established and maintained patient profiles, included lists of medications taken by individual patients.
- Organized work flow in order to meet deadlines for timely completion of tasks.
- Entered prescription information into computer databases.
- Answered pharmacy telephones to respond to questions or requests.
- Selected drug and quantity, delivering items to pharmacist for review and dispensing.
- Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication.
- Maintained patient confidentiality when handling records and sensitive data.
Pharmacy Technician
Beaumont Dearborn
Dearborn, Michigan
06.2022 - 12.2022
- Collaborated with other departments within the hospital setting in order to provide optimal patient care.
- Supplied and monitored robotic machines to properly label and dispense medicine into containers.
- Maintained proper storage and security conditions for drugs.
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
- Selected drug and quantity, delivering items to pharmacist for review and dispensing.
- Mixed pharmaceutical preparations, accorded to written prescriptions.
- Stocked and replenished shelves to remove out-of-date items from inventory.
- Trained other pharmacy technicians, abiding by state regulations for training and licensure.
- Rotated shelves to check for and dispose of expired medications.
- Organized medications for dispensing by prefiling prescriptions and calculating quantities.
- Prepacked bulk medicines with prescribed medications and affixed labels.
- Counted stock of medications, chemicals, or supplies to enter inventory data into computer.
- Delivered medications and pharmaceutical supplies to patients, nursing stations and surgery.
Lead Pharmacy Technician
Cvs Pharmacy
Flat rock, Michigan
04.2020 - 06.2022
- Organized work flow in order to meet deadlines for timely completion of tasks.
- Prepared and processed medical insurance claim forms and records.
- Verified dosages and measured medications for prescriptions.
- Entered prescription information into computer databases.
- Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers.
- Selected drug and quantity, delivering items to pharmacist for review and dispensing.
- Processed insurance claims and payments for medications.
- Established and maintained patient profiles, included lists of medications taken by individual patients.
- Maintained proper storage and security conditions for drugs.
- Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information.
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
- Received written prescription and refilled requests and verified that information is complete and accurate.
- Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
- Reviewed patient profiles for possible drug-drug or drug-allergy interactions before filling prescriptions.
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Trained other pharmacy technicians, abiding by state regulations for training and licensure.
- Processed claims for third-party prescription services.
- Resolved customer service issues in a timely manner.
- Calculated prices for prescriptions or non-prescription drugs to process payment on POS system.
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
- Answered pharmacy telephones to respond to questions or requests.
- Established and maintained patient profiles.
- Called insurance companies to retrieve patient information.
- Monitored patient records to ensure compliance with health insurance plans and proper billing procedures.
- Sorted medications for delivery and distribution.
- Monitored inventory levels and maintained shelves, stocking with adequate supplies.
- Reported prescription errors to pharmacist on duty.
- Verified insurance data and contact information to complete prescription refill requests.
- Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication.
- Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed.
- Organized medications for dispensing by prefiling prescriptions and calculating quantities.
- Interpreted medical insurance coverage and communicated benefit information to customers.
Education
No Degree - Nursing Administration
Wayne State University
Detroit, MIHigh School Diploma -
Woodhaven High School
Detroit, MISkills
- Quality Assurance and Control
- Prior Authorization
- Patient Confidentiality
- Problem-Solving Skills
- Patient Education
- Communication
- Patience
- Computer skills
- Typing
- Sympathy
- Empathy
- Medical terminology
- Inventory control
- HIPAA
- Insurance billing
- Team collaboration
- Updating medication histories
- Pharmacy and customer records management
- Staff development
- Patient confidentiality
- Patient counseling
- Prioritization and organization
- Employee training
- Resolving complaints
- Staff leadership
- Customer service
- Creative thinking
Certification
- Pharmacy Technician License
- Cpr Certification
- Immunizing Certification
Timeline
Lead Pharmacy Technician
Wyandotte Pharmacy
12.2022 - Current
Pharmacy Technician
Beaumont Dearborn
06.2022 - 12.2022
Lead Pharmacy Technician
Cvs Pharmacy
04.2020 - 06.2022
No Degree - Nursing Administration
Wayne State University
High School Diploma -
Woodhaven High School