Florist
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FRENCIA HUIZAR
Laguna Niguel,CA
Work Preference
Summary
Dedicated Lead Pharmacy Technician with a proven track record in customer service and staff leadership. Committed to enhancing workflow efficiency and workplace safety in pharmacy operations.
Results-driven Lead Pharmacy Technician with proven expertise in staff leadership, customer service, and problem-solving. Committed to enhancing operational efficiency and mentoring junior staff, leading to improved workflows and patient care.
Overview
30
30
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy
Laguna Niguel, CA
05.2017 - Current
- Supervised daily pharmacy operations, ensuring compliance with regulatory standards and optimal workflow efficiency.
- Trained and mentored junior pharmacy technicians in medication dispensing and customer service protocols.
- Implemented inventory management strategies, reducing medication shortages and improving stock availability.
- Analyzed prescription data to identify trends, enhancing accuracy in medication dispensing processes.
- Assisted in the implementation of safety procedures, enhancing workplace safety standards.
- Collaborated with pharmacists to optimize medication dispensing workflows and patient care initiatives.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Reviewed and verified customer information and insurance provider information.
- Reviewed and verified customer information and insurance provider information.
- operated cash register to receive payment from patients for their copay on prescritions
Civilian Payroll Technician
DHS/Immigration Customs Enforcement
Laguna Niguel, CA
10.2013 - 10.2016
- Reviewed and reconciled payroll discrepancies to maintain accuracy of records.
- Provided guidance to staff on payroll-related inquiries and procedures.
- Collaborated with HR to update employee information and maintain accurate records.
- Served as a subject matter expert for civilian payroll matters, providing guidance to both internal and external stakeholders on relevant regulations and best practices.
- Provided customer service to employees regarding payroll inquiries and issues.
- Completed payroll accurately and timely to meet employee expectations.
- Tracked employee vacation, sick and personal time.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Developed and implemented payroll procedures to streamline workflow.
- Resolved payroll discrepancies by investigating and correcting errors promptly.
- Ensured compliance with federal regulations and agency policies in payroll processing.
- Collaborated with HR to maintain accurate employee data within payroll systems.
- Implemented cross-training initiatives among team members, ensuring continuity of operations during staff absences or turnover.
- Ensured data security by maintaining strict confidentiality protocols when handling sensitive employee information during the payroll process.
- Updated employee files with new details such as changes in address or salary levels.
CBP Officer
DHS/ICE
Long Beach Seaport
11.1996 - 11.1997
- Conducted thorough inspections of travelers and cargo for compliance with customs regulations.
- Analyzed data from various sources to identify potential security threats and risks.
- Collaborated with law enforcement agencies to enhance border security operations.
- Implemented training programs to enhance team performance and operational efficiency.
Education
GED -
Pima Community College
Davis Monthan AFB, Tucson, AZMedical/Dental Secretary -
Apollo Medical College
Tuscon, AzSkills
- Integrity
- Bilingual
- Phone ProtocolTask delegation
- Computer proficiency
- Relationship building
- Task prioritization
- Problem-solving skills
- Pharmaceutical calculations
- Patient confidentiality
- Prioritization and organization
- Staff leadership
- Customer service
Certification
- CPhT - Certified Pharmacy Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Lead Pharmacy Technician
CVS Pharmacy
05.2017 - Current
Civilian Payroll Technician
DHS/Immigration Customs Enforcement
10.2013 - 10.2016
CBP Officer
DHS/ICE
11.1996 - 11.1997
GED -
Pima Community College
Medical/Dental Secretary -
Apollo Medical College