Alondra Cisneros
Napa,CA
Summary
Proven track record in enhancing customer loyalty and sales, notably at Target, through expert client relationship building and upselling strategies. Skilled in navigating high-stress situations with professionalism, resulting in significant repeat business. Demonstrates a keen ability to stay abreast of beauty trends, ensuring personalized customer service and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Beauty Sales Associate
Target
10.2022 - Current
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
- Maintained up-to-date knowledge of current beauty trends, enabling informed product suggestions for diverse clientele.
- Developed strong relationships with clients, resulting in repeat business and referrals.
Customer Service Representative
Burlington
06.2021 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Sales Associate
Tommy Bahama
02.2018 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Cashier
Luckys Stores
07.2015 - 06.2017
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
License - Phlebotomy
Cal Region
Fairfield, CA02-2025
High School Diploma -
Napa High
Napa06-2015
Skills
- Upselling strategies
- Client relationship building
- Guest services
- Customer loyalty
Certification
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
- CPR/AED for the Professional Rescuer - American Red Cross.
Languages
Spanish
Professional Working
Timeline
Beauty Sales Associate
Target
10.2022 - Current
Customer Service Representative
Burlington
06.2021 - 08.2021
Sales Associate
Tommy Bahama
02.2018 - 06.2020
Customer Service Cashier
Luckys Stores
07.2015 - 06.2017
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
- CPR/AED for the Professional Rescuer - American Red Cross.
License - Phlebotomy
Cal Region
High School Diploma -
Napa High
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