Alondra Crespo
Orlando,Fl
Summary
Self-driven communications leader with 6+ years of experience leading and inspiring creative teams. Known for open collaboration and embracing feedback to deliver innovative, high-quality results. Thrives in fast-paced environments, excelling in team development, training, and driving impactful visual storytelling.
Overview
5
5
years of professional experience
Work History
Sales and Service Lead
Sephora USA
Orlando
03.2023 - Current
- Oversaw operations of a $26M revenue retail store, managing a team of 70+ employees, and leading weekly training sessions to enhance team development and drive metrics.
- Collaborated with Store Director to facilitate monthly orientations for new team members, ensuring smooth onboarding and integration into store operations.
- Partnered effectively with mall management to create a strategic marketing initiative, in-mall display space to increase store visibility and drive traffic, resulting in enhanced brand presence and business growth.
- Worked closely with brand account executives to manage and execute in-store brand events, leveraging strategic partnerships to enhance brand visibility and delivered measurable results for both the brand and the store
Interm Assistant Stores Manager
Morphe
Orlando, FL
08.2022 - 01.2023
- Collaborated with store manager on hiring process to include resume review, interviewing and onboarding new hires
- Collaborated with assistant store manager to facilitate store meetings to provide education and updated policy and procedures
- Hosted weekly calls amongst store assistant managers to promote company brand education focus
- Foster a collaborative team culture that aligns with company values and ensures consistency to brand standards in all visual communication projects
Key Holder
Morphe
Orlando
11.2019 - 07.2022
- Partnered with store manager to develop and implement global education to empower and evolve sales associates within the district
- Directed company driven promotions, events and launches to meet and exceed sales targets
- Lead, coach, and train team to ensure constant growth in skills, confidence, and effectiveness in their roles
- Assisted potential and existing customers with inquires, recommendations and resolved any concerns
Education
Bachelor of Science - Visual Communication
University of Central Florida
Orlando, FL08-2024
Skills
- Event Planning
- Drive for Results
- Customer Service Focus
- Training and Development
- Leadership
- Social Media Marketing
Timeline
Sales and Service Lead
Sephora USA
03.2023 - Current
Interm Assistant Stores Manager
Morphe
08.2022 - 01.2023
Key Holder
Morphe
11.2019 - 07.2022
Bachelor of Science - Visual Communication
University of Central Florida
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