Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Alondra De Leon

Mesquite,TX

Summary

Analytical and insightful Individual known for high productivity and efficiency in task completion. Possess specialized skills in data analysis, pattern recognition, and risk assessment. Excel at problem-solving, critical thinking, and decision-making to identify and mitigate fraudulent activities effectively.

Overview

10
10
years of professional experience

Work History

Fraud Analyst

JPMorgan Chase
Plano, Texas
06.2022 - Current
  • Identified and investigated suspicious transactions to prevent financial loss, resulting in a significant reduction in fraudulent activity.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Monitored fraud trends and patterns, proactively identifying risks
  • Utilized advanced fraud detection tools and techniques to analyze data and identify suspicious activity.
  • Collaborated with cross-functional teams to develop and implement fraud prevention strategies.
  • Conducted interviews with customers to verify their identity and validate information.

Customer Operations Specialist

Spectrum
Dallas, TX
08.2021 - 05.2022
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Collected deposits or payments and arranged for billing.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Participated in team meetings to discuss strategies for improving operational efficiency and effectiveness.

Senior Sales Associate

AT&T
Dallas, TX
08.2015 - 05.2021
  • Increased the number of sales through effective communication and presentation.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • obtained significant business by delivering pre-sale presentations
  • Maintained up-to-date knowledge of store merchandise and policies.

Education

Rockwall High School
Rockwall, TX
07-2014

Dallas College
Dallas, TX

Skills

  • Risk assessment
  • Communication skills
  • Attention to detail
  • Pattern recognition
  • Time-sensitive decision making
  • Reliable decision making

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Fraud Analyst

JPMorgan Chase
06.2022 - Current

Customer Operations Specialist

Spectrum
08.2021 - 05.2022

Senior Sales Associate

AT&T
08.2015 - 05.2021

Rockwall High School

Dallas College

Similar Profiles

CREATE PROFILE
Alondra De Leon