Alondra Duenas

• Responsible for making outbound calls to patients who have expressed interest in the Omnipod System.
• Responsible for handling inbound calls from patients generated through physicians' offices, as well as through marketing programs.
• Apply knowledge of Insulet's products to answer customers' inquiries about the OmniPod product and competitive comparisons, to move prospects through the sales cycle in agreed-upon time frames.
• Generate sales-qualified leads out of potential patients by converting marketing-generated leads.

• Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.
• Assisted customers in minimizing medical expenses by exploring all options with different departments & referring them to the correct contact.
• Ordered customers medication to ensure their demands and needs were met before any missed doses. Set up and modified patient profiles to include current information such as medications and insurance details.

Engage in live chats with customers regarding their account

• Explained very technical financial information to applicants in easy to understand language.
• Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
• Proactively identified solutions for customers experiencing credit issues.