Alondra Galarza
Sacramento,CA
Summary
Organized and dedicated individual with experience providing exceptional patient care in fast-paced environments. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Patient Services Representative
Sutter Health
02.2026 - Current
- Greet and check-in patients, verify information, schedule appointments, and update Electronic Health record (EHR).
- Facilitate intake procedures such as completion of healthcare and insurance forms and collecting payments for services.
- Adhere to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.
- Also responsible for performing specific tasks and/or orient other staff to the department.
- Managed patient scheduling, ensuring timely appointments and optimal provider utilization.
Patient Access Representative
Sutter Medical Center Sacramento
07.2025 - 02.2026
- Obtain all necessary information to register and financially clear patients.
- Greet patients and family members and obtain or verify relevant information in the process of registering financially clearing patients for service delivery.
- Enhance the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.
- Facilitated patient check-in and registration processes to streamline access to healthcare services.
Patient Care Coordinator
Bio-Vital Men's Clinic
06.2021 - 06.2025
- Update patient charts create and / or update patient records and demographics
- Provide in-office medical assistance
- Process medication and lab orders
- Utilize paper charts and EHR system
- Facilitate effective communication between medical staff and patients, ensuring accurate information flow and improved patient care outcomes
- Work closely with medical staff to ensure accurate medication dispensation, fostering a supportive environment and enhancing patient care
- Streamline billing processes and manage payment renewals, significantly reducing administrative time and increasing financial accuracy
Administrative Assistant
Northpointe Care Center
01.2021 - 08.2024
- Greet visitors and vendors upon entrance
- Manage appointment scheduling, cancellations, and confirmations, optimizing time management and ensuring smooth daily operations
- Execute secretarial duties accurately, maintaining precise records and supporting various departments in achieving their administrative goals
- Enhance phone inquiry routing, improving operational efficiency and responsiveness, leading to a more organized administrative workflow.
Education
Sterile Processing Technician -
Cornerstone International College
Elk Grove, CA09.2018
High School - undefined
Discovery High School
Sacramento, CA05.2016
Skills
- Insurance verification
- Patient Care
- HIPAA compliance
- Patient confidentiality
- Patient intake
- Office administration
- Fluent in Spanish
- Scheduling
Timeline
Patient Services Representative
Sutter Health
02.2026 - Current
Patient Access Representative
Sutter Medical Center Sacramento
07.2025 - 02.2026
Patient Care Coordinator
Bio-Vital Men's Clinic
06.2021 - 06.2025
Administrative Assistant
Northpointe Care Center
01.2021 - 08.2024
High School - undefined
Discovery High School
Sterile Processing Technician -
Cornerstone International College