Alondra Gonzalez
Oxnard,CA
Summary
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.
Overview
6
6
years of professional experience
Work History
Patient Service Assistant
Planned Parenthood
03.2023 - Current
- checking in/out patients
- taking payment for co-pay and co-ins
- submitting applications on Medi-cal website for Family PACT and Presumptive Eligibility for pregnant women
- verifying commercial insurances
- verifying medical insurances are active
- Consistently received positive feedback from both patients and colleagues for outstanding customer service skills in high-pressure environments.
- Enhanced clinic efficiency by scheduling appointments, managing patient flow, and maintaining accurate medical records.
Receptionist
Cottage Animal Hospital
02.2018 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated patient records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Channel Islands High School
Oxnard, CA06.2015
Skills
- Healthcare Systems Understanding
- Patient confidentiality
- Scheduling appointments
- Insurance Verification
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Assistant
Planned Parenthood
03.2023 - Current
Receptionist
Cottage Animal Hospital
02.2018 - 02.2023
High School Diploma -
Channel Islands High School