Alondra Gonzalez

Assisted customers in person and over the phone, directed traffic, checked loads, and ensured no hazardous waste entered the landfill while collaborating with sales coordinators on SWA profiles.

Operated scale house equipment to accurately weigh incoming and outgoing vehicles.

Maintained records of transactions and ensured compliance with regulatory requirements.

Assisted customers with inquiries, providing exceptional service and guidance on waste disposal procedures.

I played a key role in ensuring the smooth and efficient operation of a busy veterinary clinic. I provided a warm and welcoming environment for clients and their pets by greeting them with professionalism and compassion. I managed high-volume phone lines, promptly answering inquiries, transferring calls, and directing them appropriately. My responsibilities included scheduling appointments, follow-ups, and reminders to maintain an organized and effective workflow. I also provided
clients with clear information about clinic services, procedures, and general pet care. Additionally, I oversaw the check -in and check -out process, ensuring the accurate collection of client information and handling billing with precision, all while supporting the veterinary team through strong administrative and organizational skills.

I am responsible for managing a variety of administrative and customer service tasks, including organizing files, answering phone calls, scheduling appointments, sending invoices, and overseeing all financial transactions. I also coordinate dispatch operations, ensuring timely and accurate assignment of tasks and efficient communication between clients and team members. I serve as the primary point of contact for clients, addressing their questions and concerns with professionalism and efficiency. I also assisted in completing payroll for the company assuring numbers were correct and submitted.

Dean's List 2021 summer, 2021 fall, 2022 spring.

• Honor Roll 2022-2023