Alondra Gutierrez
Houston,United States
Summary
Ambitious Job Title driven to provide exceptional administrative support and customer service. Strengths include legal research, time management and trial preparation. Clear knowledge of court processes and legal proceedings.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Overview
6
6
years of professional experience
Work History
Teller
Prosperity Bank
6030 FM 2920 Rd Spring Tx 77379
10.2022 - 06.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
Legal Clerk
Scott Law Firm
07.2022 - 10.2022
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Interviewed and prepared intake sheets for clients in Spanish and English.
- Supported partners and associates in areas of appellate and complex commercial litigation.
Host
Gringos Tex Mex
05.2021 - 07.2022
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Recorded available tables after seating each party using specialized seating software.
- Documented reservations and communicated changes to guests.
- Checked and restocked server areas and organized and got change for front counter.
- Answered customer questions about hours, seating and menu information.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Kept track of event finances, initial deposits, due payments and final balances.
- Managed event contracts, estimates, event profiles and post-event summaries.
Self Checkout Host
Walmart
01.2020 - 03.2020
- Assisted customers with self-checkout machine operations.
- Described products and services in detail to answer customer questions.
- Maintained awareness of product locations to assist customers in finding requested items.
- Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
- Engaged with customers and offered assistance upon entry into store.
- Monitored incoming and outgoing guests for signs of suspicious behavior.
- Greeted incoming customers and provided directions to different store locations.
- Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Checked identification for proof-of-age for alcohol and tobacco sales.
JCPenney
Cashier Customer Service
12.2018 - 08.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Improved operations through consistent hard work and dedication.
Education
High School Diploma -
Davis High School
Houston, TX08.2017
Skills
- Correspondence and Legal Forms Drafting
- Office Support
- Westlaw and LexisNexis
- Legal Terminology
- Legal Solutions
- Filing System Organization
- Legal Research
- Mail Confidentiality
- Active Listening
- Summary Writing
- Database Searching
- Legal Transcripts
- Affidavit Preparation
- Conducting Intakes
- Drafting Complex Legal Documents
- Online Databases
- Order and Request Filing
- Client Intakes
- Exceptional customer service
- Professionalism and Courtesy
- Approachable
- Positive
- Friendly
- Cash counting
Languages
Spanish
Full Professional
Timeline
Teller
Prosperity Bank
10.2022 - 06.2024
Legal Clerk
Scott Law Firm
07.2022 - 10.2022
Host
Gringos Tex Mex
05.2021 - 07.2022
Self Checkout Host
Walmart
01.2020 - 03.2020
JCPenney
Cashier Customer Service
12.2018 - 08.2019
High School Diploma -
Davis High School