Ana Sehn
Orlando,FL
Summary
Driven Legal Assistant with 6 years of experience in Personal Injury and Probate law. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action.
Goal-oriented Legal Assistant experienced in providing administrative support to legal departments with focus on document management. Demonstrated ability in interpreting legal documents and policies.
Overview
6
6
years of professional experience
Work History
Legal Assistant
Aventus Law Group
01.2024 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Improved data privacy compliance with meticulous management of sensitive information.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Supported legal staff with research and document preparation, enabling them to focus on more complex aspects of the cases.
- Demonstrated expertise in estate administration by accurately interpreting wills, trusts, and other relevant documents.
- Facilitated timely case resolutions by coordinating communication between attorneys, clients, and court personnel.
- Enhanced efficiency in the probate department by implementing electronic document management systems.
- Assisted grieving families during difficult times by demonstrating empathy and sensitivity while guiding them through the probate process.
- Improved client satisfaction by providing clear, concise explanations of probate procedures and requirements.
- Streamlined probate processes by organizing and maintaining accurate case files.
- Maintained confidentiality and security of sensitive information through proper handling of estate documentation.
- Continually updated knowledge of probate law changes and trends by attending industry conferences, training seminars, and staying current with relevant publications.
- Ensured compliance with state regulations regarding inheritance taxes, property transfers, and related matters.
- Contributed to a well-organized office environment by efficiently managing daily tasks and keeping accurate records.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Prepared court orders and judgments for signature.
- Drafted professional court correspondence to facilitate legal proceedings.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performed routine data entry or document management.
- Issued public notification of official activities or meetings.
Case Manager
The Pendas Law Firm
08.2022 - 06.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Reduced client wait times for service access by optimizing internal referral processes.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
Legal Assistant
Polo Widerhold Law. P.A.
12.2021 - 08.2022
- Keeps cases organized by establishing and organizing File database and case management software Keeps clients informed by maintaining contact, communicating case progress
- Maintains case costs by verifying outstanding balances with attorney, clients, and providers
- Communicate with clients, gathering necessary documents and information to begin building a case
- Conduct all initial research and provide information to the attorney
- Draft the first copy of legal documents
- Organize all legal documents in a confidential way
- Assist attorney with organizing, filing, and maintaining of client files.
Pre Suit - Secretary
Morgan & Morgan
03.2019 - 10.2021
- Keeps cases organized by establishing and organizing files File database and case management software Keeps clients informed by maintaining contact, communicating case progress
- Maintains case costs by verifying outstanding balances with attorney, clients, and providers
- Communicate with clients, gathering necessary documents and information to begin building a case
- Conduct all initial research and provide information to the attorney
- Draft the first copy of legal documents
- Organize all legal documents in a confidential way
- Assist case managers and attorneys with organizing, filing, and maintaining of client files
- Complete check request for medical records, accident reports, driving records & vehicle ownership as requested and submit to accounting for processing
- Copy documents and demand packages as requested.
Education
Bachelor's Degree - Psychology
Ulbra
Brazil 01.2000
Skills
- Planning
- Motivating
- Tax Law
- Litigation Support
- Legal Document Preparation
- Document Preparation
- Document drafting
- Notary Public
- Legal/Court Processes
- Corporate Law
- Correspondence and Legal Forms
- Tax Law
- Legal Correspondence
- Correspondence and Legal Forms
- Tax Law
- Legal Correspondence
- Correspondence and Legal Forms
Personal Information
Ana Paula Sehn
anasehn@msn.com
(908) 425-7680
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Galician
Professional Working
Timeline
Legal Assistant
Aventus Law Group
01.2024 - Current
Case Manager
The Pendas Law Firm
08.2022 - 06.2023
Legal Assistant
Polo Widerhold Law. P.A.
12.2021 - 08.2022
Pre Suit - Secretary
Morgan & Morgan
03.2019 - 10.2021
Bachelor's Degree - Psychology
Ulbra
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