Alondra Gutierrez
Woodland,CA
Summary
Dynamic and results-oriented professional with experience at Cache Creek Casino Resort, adept in complaint resolution and time management. Proven ability to enhance guest satisfaction through effective problem-solving and critical thinking. Recognized for increasing team efficiency and fostering a collaborative environment, ensuring an exceptional experience for all customers.
Overview
3
3
years of professional experience
Work History
Housekeeping Clerk
Cache Creek Casino Resort
04.2023 - Current
- Engaged with guests on room requirements and amenities to promote overall satisfaction..
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Crew Member
Chipotle
01.2023 - 04.2023
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create an optimum experience onboard.
Hostess
Olive Garden
08.2022 - 12.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
Education
No Degree - Administration of Justice
Woodland Comunity College
Woodland 05-2028
High School Diploma -
Leroy Greene Acadamy
Sacramento 05-2022
Skills
- Complaint resolution
- Time management
- Multitasking and organization
- Critical thinking
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeping Clerk
Cache Creek Casino Resort
04.2023 - Current
Crew Member
Chipotle
01.2023 - 04.2023
Hostess
Olive Garden
08.2022 - 12.2022
No Degree - Administration of Justice
Woodland Comunity College
High School Diploma -
Leroy Greene Acadamy
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