Alondra Hernandez
Vallejo,CA
Summary
Dynamic server and bartender with a strong work ethic at Chardonnay Golf Club, recognized for exceptional customer service and cash handling skills. Enhanced guest satisfaction through personalized service and effective upselling techniques, contributing to increased sales. Committed to maintaining cleanliness standards and fostering a collaborative team environment for seamless service.
Overview
4
4
years of professional experience
Work History
Server/ Bartender
Chardonnaygolfclub
American Canyon, CA
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Diploma -
Vallejo High School
Vallejo, CA06.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/ Bartender
Chardonnaygolfclub
05.2021 - Current
Diploma -
Vallejo High School