Alondra Hernandez Gomez
Hilliard,OH
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
6
6
years of professional experience
Work History
Certified Medical Assistant/Clinical Preceptor
Ohio State Inflammatory Bowel Disease Center
09.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Oriented new staff to facility and policies governing staff and patient care.
- Mentored new hires within the clinical preceptor role, sharing best practices and providing guidance on effective teaching strategies.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Crossed trained to check in and check out patients.
Lead Server
Scramblers
03.2018 - Current
- Serve guests in a fast-paced environment and manage time for an optimal experience for each guest
- Informally recognized as Lead Server with responsibility for overseeing opening/closing and coaching and mentoring new servers regarding menu items, company policies, and procedures
- Delivered prompt, accurate service while assisting other servers during peak hours.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Server, Bartender, and Trainer
Outback Steakhouse
11.2020 - 09.2023
- Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude
- Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks
- Trained new servers and familiarized new employees with company culture.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Externship
Inner Health Chiropractic
03.2023 - 04.2023
- Responsible for checking in patients, taking payment if needed and rooming patients
- Assisted with taking cervical, thoracic, and lumbar x-rays
- Assisted in getting patients on the roller and stem pads tables.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Worked closely with faculty mentors to refine teaching skills, observing experienced educators in action for continuous improvement.
Education
Medical Assisting With Basic X-ray Operations -
Fortis College
Westerville, OH04.2023
High School Diploma -
Hilliard Darby High School
Hilliard, OH05.2018
Certification -
Tolles Career And Technical Center
Plain City, OH05.2018
Skills
- HIPAA Compliance
- Patient Scheduling
- CPR/First Aid Certified
- Fluent in Spanish
- Knowledgeable in EMR / EHR
- Medical terminology knowledge
- Insurance Verification
- Vital Sign Monitoring
Timeline
Certified Medical Assistant/Clinical Preceptor
Ohio State Inflammatory Bowel Disease Center
09.2023 - Current
Externship
Inner Health Chiropractic
03.2023 - 04.2023
Server, Bartender, and Trainer
Outback Steakhouse
11.2020 - 09.2023
Lead Server
Scramblers
03.2018 - Current
Medical Assisting With Basic X-ray Operations -
Fortis College
High School Diploma -
Hilliard Darby High School
Certification -
Tolles Career And Technical Center
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