Patrice Washington
Albany,NY
Summary
Driven Medical Assistant with strong ability to prioritize tasks and manage multiple responsibilities independently. Skilled in organizing patient charts, preparing exam rooms, and facilitating laboratory tests and in-office procedures. Committed to enhancing team efficiency and supporting high-quality patient care in fast-paced environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Certified Clinical Medical Assistant and Preceptor
St. Peter's Health Partners Medical Associates - Albany Thoracic and Esophageal Surgery
03.2025 - Current
- Prepared patients for examinations by obtaining vital signs, medical histories, and updating electronic health records.
- Responds to patient concerns appropriately.
- Coordinated referrals and secured pre-authorizations for procedures and diagnostic testing to ensure timely patient care.
- Follows proper protocol for collection and delivery of specimens.
- Completed incoming patient forms and ensured forms were scanned into the electronic medical record.
- Uses universal precautions with all encounters; knows and follows procedures for handling occurrences involving exposure to blood and other bodily fluids.
- Documents all exposure incidents per St. Peter’s Health Partners Medical Associates policy.
- Notifies physician regarding patients in need of physician intervention.
- Ensures that patient exam rooms are stocked and cleaned at all times.
- Follows office protocol to ensure adequate supplies are ordered and stocked.
- Performs office testing with appropriate training and within scope of practice.
- Assists providers with in-office procedures, examinations, and treatment room setup.
- Disinfects and sterilizes medical instruments using an autoclave.
- Developed and distributed educational materials that improved patient understanding of medical procedures and health management.
- Provides patients with electronic copy of medical record.
- Cross-trained in clerical duties, including front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice.
- Complies with Patient-Centered Medical Home (PCMH) care delivery model.
- Maintains patient confidentiality and adheres to HIPAA regulations.
- Works cooperatively with all team members to ensure quality patient care at all times.
- Communicates respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
- Adheres to St. Peter’s Health Partners Medical Associates Code of Conduct in performance of all job duties.
- Obtains and maintains medical assistant certification according to MA certification policy.
- Precepted new medical assistants, preparing them for CCMA certification exam to ensure high standards of clinical practice.
- Coordinated patient flow and exam room turnover to optimize daily clinical workflow and enhance patient visit experience.
- Assists physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Improves patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Maintains confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Builds rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Recognizes potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Promotes a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Manages inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Facilitates effective communication between patients and healthcare providers with clear explanations of medical procedures and treatment plans.
- Obtains client medical history, medication information, symptoms, and allergies.
- Managed medical records by organizing, filing, and scanning documents efficiently., including performing new patient calls, filing, organizing and scanning documents.
- Assisted physicians with minor surgeries by preparing procedure rooms and sterilizing instruments to ensure a safe and efficient environment.
- Answers telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborates with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explains procedures to patients to reduce anxieties and increase patient cooperation.
- Assessed staff performance using competency checklists to identify areas for improvement. against competency checklists and escalates gaps for corrective coaching.
- Reviews charting accuracy and reinforced compliance with clinical policies and regulatory requirements.
- Prepares charts prior to appointments to ensure all necessary tests are completed and filed for the provider to review.
Certified Clinical Medical Assistant and Preceptor
St. Peter’s Health Partners Medical Associates - Capital Region Urology
11.2023 - 03.2025
- Prepared patients for examinations by obtaining vital signs, medical histories, and updating electronic health records.
- Responds to patient concerns appropriately.
- Coordinated referrals and secured pre-authorizations for procedures and diagnostic testing to ensure timely patient care.
- Follows proper protocol for collection and delivery of specimens.
- Completes incoming patient forms and ensures forms are scanned into the electronic medical record if applicable.
- Uses universal precautions with all encounters; knows and follows procedures for handling occurrences involving exposure to blood and other bodily fluids.
- Documents all exposure incidents per St. Peter’s Health Partners Medical Associates policy.
- Notifies physician regarding patients in need of physician intervention.
- Ensures that patient exam rooms are stocked and cleaned at all times.
- Follows office protocol to ensure adequate supplies are ordered and stocked.
- Performs office testing with appropriate training and within scope of practice.
- Assists providers with in-office procedures, examinations, and treatment room setup.
- Disinfects and sterilizes medical instruments using an autoclave.
- Developed and distributed educational materials to enhance patient understanding of medical procedures and health management.
- Provides patients with electronic copy of medical record.
- Cross-trained in clerical duties, including front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice.
- Complies with Patient-Centered Medical Home (PCMH) care delivery model.
- Performs all mandatory training.
- Maintains patient confidentiality and adheres to HIPAA regulations.
- Works cooperatively with all team members to ensure quality patient care at all times.
- Communicates respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
- Adheres to St. Peter’s Health Partners Medical Associates Code of Conduct in performance of all job duties.
- Obtains and maintains medical assistant certification according to MA certification policy.
- Precepted new medical assistants, preparing them for CCMA certification exam to ensure high standards of clinical practice.
- Coordinates patient flow, exam room turnover, and daily clinical workflow to support efficient visits.
- Assists physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Improves patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Maintains confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Builds rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Recognizes potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Promotes a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Manages inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Facilitates effective communication between patients and healthcare providers with clear explanations of medical procedures and treatment plans.
- Obtains client medical history, medication information, symptoms, and allergies.
- Performs medical records management, including performing new patient calls, filing, organizing and scanning documents.
- Assists physicians with minor surgeries, including preparing procedure rooms and sterilizing instruments.
- Answers telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborates with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explains procedures to patients to reduce anxieties and increase patient cooperation.
- Evaluates staff performance against competency checklists and escalates gaps for corrective coaching.
- Reviews charting accuracy and reinforced compliance with clinical policies and regulatory requirements.
- Prepares charts prior to appointments to ensure all necessary tests are completed and filed for the provider to review.
Patient Care Associate and Preceptor
Albany Medical Center - M3 Renal and Pancreas Transplant Unit
12.2021 - 11.2023
- Collected and documented patient data in the electronic medical record, such as: vital signs, food and fluid intake/output, completion of ADLs.
- Performed Point-of-Care testing and tasks, such as: whole blood glucose testing (fingersticks), turning and positioning of patients, bladder scans.
- Assisted with activities of daily living, such as: bathing, oral care (including tracheostomy care), skin care, eating and drinking, grooming, dressing, toileting
- Demonstrated standard transmission-based precautions and infection control techniques.
- Assisted patients with ambulation using appropriate assistive devices to promote mobility and independence.
- Documented all care in the patient record (both electronic and paper).
- Be a safety/activity companion to those requiring 1:1 supervision.
- Maintained a clean, organized, and safe environment to enhance patient comfort and safety.
- Called codes and rapid responses as well as assisted in them to care for patients in times of emergency.
- Performed post-mortem care for patients who had passed away and prepared them to be taken down to the morgue.
- Provided incontinent care for patients, including: foley care, changing and maintenance of colostomy/ileostomy bags, ensuring any patients wearing depends were always clean and in a fresh pair.
- Precepted new hires, providing training on effective patient care, particularly for transplant patients.
Certified Nursing Assistant and Preceptor
Riverside Center for Rehabilitation and Nursing
06.2021 - 12.2021
- Prepared patient beds by changing linens and ensuring cleanliness.
- Operated mechanical lifts to assist with patient ambulation and transfer.
- Communicated the condition of the resident to the appropriate clinical staff (nurses, charge nurse, physician, etc.).
- Delivered compassionate, hands-on care to patients, fostering an environment conducive to healing.
- Assisted with feeding residents 3 meals per day, including snacks and drinks.
- Assisted residents with daily living activities, including bathing, grooming, dressing, toileting, and oral care.
- Ensured residents' hygiene and comfort by assisting with bathing.
- Oral care (including tracheostomy care)
- Skin care
- Eating and drinking
- Assisted residents with grooming tasks, promoting dignity and hygiene.
- Dressing
- Assisted residents with toileting needs, ensuring privacy and dignity.
- Performed thorough cleaning and organization of resident rooms for a pleasant environment.
- Provided care to residents according to their personalized care plan.
- Took care of approximately 20-40 disabled and elderly residents daily.
- Performed post-mortem care on residents who have passed away and prepare them to be taken by the family’s funeral home of choice.
- Documented meal and fluid intake/output.
- Provided incontinent care for residents, including: foley care, changing and maintenance of colostomy/ileostomy bags, check and changing of patients who wear depends, etc.
- Precepted new hires, equipping them with skills and knowledge for State CNA certification exam.
Retail Sales Associate
Walmart Supercenter
08.2017 - 11.2017
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
- Inspected retail spaces regularly to ensure cleanliness and enhance customer experience.
- Opened registers during busy periods to keep queues down and customer satisfaction high.
- Organized and maintained product displays to optimize merchandising and meet organizational standards.
- Calculated sales prices and total purchases, and processed cash or credit transactions.
- Guided customers in selecting desired items and sizes, providing personalized support throughout their buying journey.
- Set up displays of merchandise for special seasonal promotions and clearance pushes.
- Checked retail spaces regularly to detect and handle any cleanliness problems.
- Observed guest behaviors in store to identify potential issues. and reported any concerns to security for prompt attention.
Food and Beverage Operations Team Member
Six Flags, Inc.
06.2017 - 07.2017
- Took guests’ orders, suggesting popular menu items to enhance dining experience and increase sales.
- Took guests’ orders, offering suggestions and upsells about the most popular menu items.
- Answered guests’ inquiries about menu items and ingredients used.
- Maintained courteous and hospitable demeanor, fostering positive guest interactions and supporting team collaboration.
- Operated Point of Sale (POS) cash registers, receiving money and returning proper change.
- Followed safety standards in handling food, maintaining food at correct temperatures prior to serving.
- Answered guests’ inquiries about menu items and ingredients, ensuring informed choices and satisfaction.
- Washed serving equipment and table condiment holders regularly to protect customers.
- Maintained cleanliness of serving equipment to provide safe dining experiences. and table condiment holders regularly to protect customers.
Education
High School Diploma -
South Glens Galls Senior High School
South Glens Falls, NY06-2019
Skills
- EMR Systems
- Medical Terminology
- Medical office procedures
- Hospital Experience
- Vital sign monitoring
- Medical history recording
- Specimens collection and processing
- Instrument Sterilization
- Caregiving
- Hospice and Senior Care
- HIPAA compliance
- Problem-Solving
- Adaptability
- Multitasking
- Instrument Sterilization
Certification
- SEPTEMBER 2021-SEPTEMBER 2023
- CNA Certification – Certified by the NYSDOH to work as a Certified Nursing Assistant
- FEBRUARY 2024-PRESENT
- CCMA Certification – Nationally certified by the NHA to work as a Certified Clinical Medical Assistant
Timeline
Certified Clinical Medical Assistant and Preceptor
St. Peter's Health Partners Medical Associates - Albany Thoracic and Esophageal Surgery
03.2025 - Current
Certified Clinical Medical Assistant and Preceptor
St. Peter’s Health Partners Medical Associates - Capital Region Urology
11.2023 - 03.2025
Patient Care Associate and Preceptor
Albany Medical Center - M3 Renal and Pancreas Transplant Unit
12.2021 - 11.2023
Certified Nursing Assistant and Preceptor
Riverside Center for Rehabilitation and Nursing
06.2021 - 12.2021
Retail Sales Associate
Walmart Supercenter
08.2017 - 11.2017
Food and Beverage Operations Team Member
Six Flags, Inc.
06.2017 - 07.2017
High School Diploma -
South Glens Galls Senior High School