Alondra Loera Mata
Fort Wayne,IN
Summary
Dynamic HR Generalist and CNA with a proven track record at MPS Egg Farms, enhancing work productivity and patient satisfaction through strategic HR planning and compassionate care. Skilled in bilingual communication and payroll processing, adept at problem-solving and improving talent acquisition. Achieved significant improvements in employee and patient relations by leveraging expertise in HR policies and healthcare standards.
Overview
12
12
years of professional experience
Work History
HR Generalist
MPS Egg Farms
06.2015 - Current
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Maintained payroll information by calculating, collecting, and entering data.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
CNA
Visiting Nurses Hospice Home Care
06.2014 - 06.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Renaissance Healthcare Systems
07.2013 - 06.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
No Degree - Nurse Assistant (CNA)
Ivy Tech Community College of Indiana
Fort Wayne, IN06-2013
GED -
Anthis Career Center
Fort Wayne, IN06-2012
Skills
- HR policies and procedures
- Onboarding and orientation
- Benefits administration
- Talent acquisition
- Invoice processing
- Payment posting
- Microsoft Excel
- Accounts receivable software
- Payroll processing
- New hire processing
- Accounts receivable
- Fluent bilingualism
- Problem-solving
- Data entry
- [Language] translation
Languages
Spanish
Full Professional
Timeline
HR Generalist
MPS Egg Farms
06.2015 - Current
CNA
Visiting Nurses Hospice Home Care
06.2014 - 06.2015
CNA
Renaissance Healthcare Systems
07.2013 - 06.2014
No Degree - Nurse Assistant (CNA)
Ivy Tech Community College of Indiana
GED -
Anthis Career Center
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