Alondra Mendoza-Rocha
Stockton,CA
Summary
Detail-oriented and bilingual administrative professional with experience in front desk operations, client communication, and office coordination. Proven ability to manage high-volume interactions while maintaining professionalism, confidentiality, and organization. Passionate about providing supportive, respectful service to diverse communities and contributing to mission-driven organizations.
Overview
3
3
years of professional experience
Work History
Sales Coordinator / Front Desk Agent / Room Attendant
Hampton Inn
08.2024 - Current
- Serve as a primary point of contact for guests and clients, providing professional front desk and phone support in a fast-paced environment
- Coordinate schedules, reservations, and group bookings while ensuring accuracy of records and documentation
- Manage high-volume phone and email correspondence with strong attention to detail and timely follow-up
- Maintain and update databases, reports, and client records, ensuring organization and confidentiality
- Prepare documents, reports, and contracts to support daily operations and administrative functions
- Resolve client concerns with professionalism, empathy, and problem-solving skills
- Collaborate with multiple departments to ensure smooth operations and positive client experiences
- Demonstrate adaptability by balancing administrative, customer service, and operational responsibilities
- Managed daily communication with clients, ensuring timely responses and effective problem resolution.
- Coordinated sales efforts between departments to optimize guest satisfaction and streamline operations.
Sales Associate
Old Navy
03.2024 - 10.2024
- Delivered customer-focused service while managing transactions and assisting with inquiries
- Maintained organized workspaces and supported team operations in a high-traffic environment
- Delivered exceptional customer service by assisting shoppers and resolving inquiries promptly.
- Managed inventory levels through regular stock assessments and efficient replenishment processes.
Team Member
Taco Loco Taco Truck
07.2023 - 12.2023
- Provided efficient service in a fast-paced setting while handling orders and payments
- Maintained cleanliness and compliance with safety standards
- Ensured compliance with health and safety regulations during daily operations.
- Collaborated with team members to maintain efficient workflow during peak hours.
Seasonal Associate
Honey Baked Ham
11.2022 - 12.2023
- Assisted in high-volume operations with a focus on accuracy and efficiency
- Supported customer service, order preparation, and organization
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
High School Diploma -
Franklin High School
Stockton, CA05-2023
Associate of Arts -
San Joaquin Delta College
Skills
- Front desk operations and client intake
- Bilingual communication (English/Spanish)
- Appointment scheduling and calendar management
- Data entry and records management
- Document preparation and filing systems
- Professional phone and email correspondence
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Customer service and conflict resolution
- Office organization and administrative support
Additional Information
- Strong commitment to professionalism, confidentiality, and respectful client service
- Ability to work effectively with diverse populations and maintain cultural sensitivity
- Quick learner with the ability to adapt to new systems and procedures
- Proven reliability and strong organizational skills
Timeline
Sales Coordinator / Front Desk Agent / Room Attendant
Hampton Inn
08.2024 - Current
Sales Associate
Old Navy
03.2024 - 10.2024
Team Member
Taco Loco Taco Truck
07.2023 - 12.2023
Seasonal Associate
Honey Baked Ham
11.2022 - 12.2023
High School Diploma -
Franklin High School
Associate of Arts -
San Joaquin Delta College