Shantel Bonner
Washington
Summary
Energetic and people-focused professional with 3+ years of experience delivering high-quality customer service in fast-paced environments. Known for building strong relationships, guiding individuals through important decisions, and maintaining organized administrative processes. Brings a balance of professionalism, empathy, and efficiency-well-suited for admissions coordination in healthcare settings.
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
3
3
years of professional experience
Work History
Concierge/Front Desk Coordinator
Bozzuto
Washington
06.2025 - Current
- Serve as the primary point of contact, creating a welcoming and professional first impression for residents and visitors
- Manage high-volume communication across phone, email, and in-person interactions
- Assist prospective residents by providing detailed information and answering questions to support decision-making
- Maintain accurate logs and records of interactions, service requests, and building activity
- Resolve concerns efficiently through strong communication and problem-solving skills
- Collaborate with management and maintenance teams to ensure smooth daily operations
- Ensured facility cleanliness and organization in common areas.
- Maintained accurate records of guest interactions and requests for follow-up purposes.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
Business Operations Associate
Amazon
Alexandria
09.2024 - 05.2025
- Supported daily business operations through detailed data management and reporting
- Reviewed and analyzed operational data to identify trends and improve efficiency
- Coordinated with cross-functional teams and external partners to meet deadlines
- Maintained organized digital and physical records with a high level of accuracy
- Assisted with onboarding and communication of key processes to stakeholders
Concierge/Front Desk Coordinator
WC Smith
Washington
01.2023 - 08.2024
- Delivered exceptional front desk service in a high-traffic residential environment
- Managed resident inquiries, service requests, and scheduling needs
- Maintained confidential records and ensured accurate documentation
- Built strong relationships with residents through consistent and professional communication
- Handled challenging situations with professionalism and a solutions-focused approach
- Managed guest inquiries, providing accurate information and assistance promptly.
- Monitored lobby areas, ensuring cleanliness and organization throughout shifts.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Maintained guest privacy and building reputation by keeping information confidential.
Education
High School Diploma -
Friendship Technology Prep Academy
Washington, DCSkills
- Client Intake & Admissions Support
- Customer Relationship Management (CRM, Zendesk)
- Scheduling, Coordination & Calendar Management
- Data Entry, Reporting & Documentation
- High-Volume Phone & Email Communication
- Conflict Resolution & Problem Solving
- Confidentiality & HIPAA Awareness
- Team Collaboration & Workflow Efficiency
- Front desk operations
- Team collaboration
- Communication skills
- Time management
- Document organization
- Information collection
- Administrative oversight
Timeline
Concierge/Front Desk Coordinator
Bozzuto
06.2025 - Current
Business Operations Associate
Amazon
09.2024 - 05.2025
Concierge/Front Desk Coordinator
WC Smith
01.2023 - 08.2024
High School Diploma -
Friendship Technology Prep Academy