Lucille Pignataro
Albuquerque,NM
Summary
Organized and service-oriented administrative professional with over four years of experience supporting front desk operations, managing client communications, processing payments, and coordinating schedules within retail, fitness, and medical spa environments. Recognized for strong communication skills, professionalism, and the ability to manage multiple priorities in fast-paced settings. Experienced in fostering positive client relationships and supporting program development initiatives.
Currently residing out of town and planning to relocate to Albuquerque, NM in June 2026. Seeking to contribute strong administrative and customer service expertise within a corporate or medical office setting in the Albuquerque area.
Overview
4
4
years of professional experience
Work History
Membership Coordinator & Front Desk Associate
Sindalu Brazilian Jiu Jitsu Instructor
01.2022 - Current
- Manage membership enrollment processes, including documentation and payment processing.
- Serve as a primary point of contact for students and parents, explaining curriculum and program structure.
- Handle inbound and outbound calls regarding scheduling and membership inquiries.
- Built and developed a women’s training program from a single participant to a fully established class, increasing client engagement and retention.
- Support daily administrative functions and front desk operations.
Esthetician & Receptionist
Skin Clinic
01.2024 - 01.2025
- Coordinated appointment scheduling and calendar management for multiple providers.
- Communicated detailed service information and pre-treatment instructions to clients.
- Distributed and verified completion of intake forms and consent documentation.
- Maintained confidential client records in compliance with privacy standards.
- Managed front desk operations, including greeting clients, processing payments, and handling phone communications.
- Performed professional skincare services tailored to each client’s individual needs.
Bookseller & Customer Service Desk Associate
Barnes & Noble
01.2022 - 01.2024
- Provided high-level customer service in a fast-paced retail environment.
- Managed service desk operations, including returns, exchanges, and transaction processing.
- Answered and directed high-volume inbound calls with accuracy and professionalism.
- Processed cash and credit transactions while maintaining drawer accuracy.
- Hand-sold featured and specialty titles, contributing to departmental sales goals.
- Demonstrated flexibility by supporting multiple departments as needed.
Education
Bachelor of Science - Criminal Justice & Psychology Major
Eastern New Mexico University
Portales, NM05-2028
Skills
- Corporate Front Desk & Reception Support
- Multi-Line Phone Systems & Call Routing
- Calendar & Appointment Management
- Client Intake & Documentation Processing
- Records Management & Confidentiality
- Payment Processing & Cash Reconciliation
- Membership & Service Sales
- Microsoft Office (Word, Excel, Outlook)
- Written & Verbal Professional Communication
- Customer Retention & Relationship Building
- Conflict Resolution & Problem Solving
- Cross-Department Support
Professional Strengths
- Highly adaptable and quick to learn new systems
- Professional demeanor and polished communication style
- Strong organizational and multitasking abilities
- Proven initiative and leadership in client program development
Languages
English
Native or Bilingual
American Sign Language
Professional Working
Timeline
Esthetician & Receptionist
Skin Clinic
01.2024 - 01.2025
Membership Coordinator & Front Desk Associate
Sindalu Brazilian Jiu Jitsu Instructor
01.2022 - Current
Bookseller & Customer Service Desk Associate
Barnes & Noble
01.2022 - 01.2024
Bachelor of Science - Criminal Justice & Psychology Major
Eastern New Mexico University