Alondra Menendez
Budd Lake
Summary
Supervised daily operations to enhance service efficiency and customer satisfaction. Trained new team members, managed workflows, and enforced health and safety regulations, ensuring a productive and safe work environment. Proven ability to resolve customer disputes effectively while maintaining a positive team atmosphere.
Overview
9
9
years of professional experience
Work History
Shift Leader
Tropical Smoothie Cafe
Morristown
02.2023 - Current
- Supervised daily operations to enhance service efficiency and customer satisfaction.
- Supervised and led employees to maintain productivity and customer service levels.
- Managed daily workflow and scheduled staff to maintain optimal coverage and service quality.
- Trained new team members on menu items and customer service standards.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Enforced health and safety regulations to maintain a clean work environment.
- Enforced safety guidelines to create a safe work environment and minimize risk of accidents.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
Package Handler
FedEx:Ground
Dover
09.2019 - 08.2023
- Assembled, sealed and loaded packages into correct trucks.
- Executed verbal and written instructions to accurately move and ship products.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Supported warehouse manager during peak periods, acquiring new skills and enhancing operational efficiency.
SPECIAL ASSIGNMENT ADMI
FEDEX GROUND
DOVER
10.2022 - 01.2023
- Collaborated with customers to assess needs and deliver tailored service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed data, and implemented effective solutions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Conducted research, gathered information from multiple sources and presented results.
- Developed spreadsheets in Microsoft Excel for timely daily, weekly, and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked within applicable standards, policies and regulatory guidelines to promote a safe working environment.
Cashier Customer Service
Cafe Zaiya
Manhattan
03.2017 - 01.2019
- Resolved customer complaints to enhance shopping experience and maintained organized checkout area
- Handled product returns quickly and professionally to uphold customer satisfaction
- Updated pricing by referring to price sheets and special sale bulletins to ensure accuracy
- Maintained awareness of surroundings and secured cash to minimize loss potential
- Answered product questions using knowledge of sales and store promotions
- Lifted and transported materials using a forklift to ensure efficient workflow
- Counted money in drawers at beginning and end of each shift
Education
High School Diploma -
Adlai Stevenson High School
Bronx, NY01-2010
Skills
- Customer service orientation
- Staff management
- Training and development
- Workflow optimization
- Problem-solving expertise
- Effective communication
- Employee engagement techniques
- Strategic thinking
Timeline
Shift Leader
Tropical Smoothie Cafe
02.2023 - Current
SPECIAL ASSIGNMENT ADMI
FEDEX GROUND
10.2022 - 01.2023
Package Handler
FedEx:Ground
09.2019 - 08.2023
Cashier Customer Service
Cafe Zaiya
03.2017 - 01.2019
High School Diploma -
Adlai Stevenson High School