ALONDRA MONTALVO
Montebello,CA
Summary
Motivated individual seeking an advanced position within current company to apply tools, skills, and knowledge. Eager to grow with the company and contribute to its success.
Overview
8
8
years of professional experience
Work History
Prime Claims Adjuster
Interinsurance Exchange of the Automobile Club
03.2024 - Current
- Provide exceptional customer service to each member while handling their claim
- Assist customers in Take and Retain, while showing my sincere gratitude and concern
- Work in a team effort environment and assist new hires with learning the claims tools/ knowledge and language
- Work with other carriers, law offices, and repair shops by making calls to obtain information
- Ability to use work tools such as Outlook, Guidewire Claims Portal, MRM, Hi Marley, ISO, CVR, N2tuitive, E-Subro Hub, IAA, Lexus Nexis and Pro Rata Calculators
- Expert in the use of Property Damage releases, Excesses Property Damage Release, Limit Releases, Pro Rated Releases
- Successfully resolved prime-complex claim that have included SIU involvement, Coverage in Questions, Injuries, Limits issues and attorneys
- As a claims adjuster I assess liability, take recorded statements, issue settlements and perform investigation duties all while seeking any inconsistencies for fraud
- Great Survey responses
- Ability to adapt to new knowledge in a fast paced environment all while keeping an organized desk
Manager, Bartender, Server, Host, WCT (Wing Certified Trainer)
Buffalo Wild Wings
03.2017 - 12.2023
- Oversee more than 100 employees and guide them in the right path to give the restaurant great success
- Assisted each employee behind the bar to make sure their bartending skills are efficient
- Evaluated and reported data at the end of the week to keep track of sales and make sure we are meeting budget expectations
- Coordinated each employees’ schedules and bar items that needed to be ordered each week
- Initiated customer service complaints and managed to have the customer leave with a great experience
- Negotiated with alcohol, beer and wine vendors
- Guided my team with advice on how to work as a team
Education
Associate degree - Administration of Criminal Justice
Cerritos College
Bachelor's Degree - Criminal Justice
California State University, Los Angeles
01.2023
Diploma -
Santa Fe High School
01.2016
Skills
- Bilingual (English/Spanish)
- Leadership
- Initiative
- Communication
- Time management
- Outgoing
- Adaptive
- Reliable
- Point of Sales Operation (POS)
- ServeSafe Handlers card
- Wing Certified Trainer
- Word Document
- Excel Document
- Altametrics
References
- Ronnie Loy, Assistant General Manager, Buffalo Wild Wings, (562) 310-0407
- Brian Canales, Claims Team Manager, Interinsurance Exchange of the Automobile Club, (626) 294-4649
Skillsandacknowledgments
- Bilingual (English/ Spanish)
- Leadership and initiative skills
- Communication
- Time management
- Outgoing
- Adaptive and reliable
- Point of Sales Operation (POS, ServeSafe Handlers card)
- Wing Certified Trainer (Certificate)
- Associates in Criminal Justice (Certificate)
- Word Document
- Excel Document
- Altametrics
Timeline
Prime Claims Adjuster
Interinsurance Exchange of the Automobile Club
03.2024 - Current
Manager, Bartender, Server, Host, WCT (Wing Certified Trainer)
Buffalo Wild Wings
03.2017 - 12.2023
Associate degree - Administration of Criminal Justice
Cerritos College
Diploma -
Santa Fe High School
Bachelor's Degree - Criminal Justice
California State University, Los Angeles
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