ALONDRA MONTES BOJORQUEZ
Albuquerque,NM
Summary
Results-driven Universal Banker with expertise in branch operations and electronic funds transfer. Committed to improving customer experiences by efficiently managing transactions and providing educational support on banking products.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Universal Banker
Southwest Capital Bank
Albuquerque, NM
07.2022 - Current
- Processed customer transactions efficiently using banking software and payment processing systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted clients with account management, including opening, closing, and maintaining accounts.
- Educated customers on bank products, services, and digital banking tools to enhance user experience.
- Supported branch operations by managing cash handling procedures and balancing cash drawers daily.
- Trained new staff on operational procedures and customer engagement techniques to foster a cohesive team environment.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
Store Manager
El Alamo Checks Cashed
Albuquerque, NM
06.2018 - 06.2022
- Led daily store operations, ensuring optimal product availability and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance and service quality.
- Analyzed sales data to identify trends, adjusting inventory strategies for improved profitability.
- Created schedules for employees
- Cashed checks, utility payments, money transfers through Western Union and Vigo.
- Opening and closing store
- Managed vault and request change orders to the bank.
Education
High School Diploma -
Atrisco Heritage Academy HS
Albuquerque, NM05-2020
Public Safety And Wellness - Criminology
CNM
Albuquerque, NMSkills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Document preparation
- Customer service
Certification
Public Notary
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Universal Banker
Southwest Capital Bank
07.2022 - Current
Store Manager
El Alamo Checks Cashed
06.2018 - 06.2022
High School Diploma -
Atrisco Heritage Academy HS
Public Safety And Wellness - Criminology
CNM