Alondra Nicole Martinez Nieves
Orlando
Summary
Friendly and personable former receptionist committed to delivering excellence in all facets of customer service.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences. Positive and upbeat with strong relationship-building abilities.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
10
10
years of professional experience
Work History
Receptionist
AbitOs, Accountants + Advisors
Boca Raton, FL
10.2022 - 08.2025
- Answer calls and take messages and other receptionist duties, screen potential clients and introduce company services
- Assist clients by connecting them to the right employee regarding their questions or concerns
- Depositing checks and filing deposits for office records
- Processing payments received, taking payments over the phone, filing payment deposits
- Ordering and replenishing office supplies as needed and ordering snacks for the office weekly
- Maintain cleanliness and tidiness in office, keep inventory of products and ordering with time, accepting deliveries
- Mailing documents to clients, preparing packets and postage to mail to the IRS
- Picked up mail daily, scanned the documents, and sent a mail email with everything received; sent weekly mail recaps of what was done with the documents
Cashier/Online Order Fulfillment
Total Wines & More
Coral Springs, FL
06.2021 - 06.2022
- Assist customers in locating desired products on the sales floor as well as on the phone while suggesting alternative products if out of stock.
- Promote and market standard items while pushing sale merchandise for store purchase.
- Assemble client web orders within deadlines for pick up and assist with locating orders when client physically comes to the store.
- Perform cash register duties, scanning products, redeeming coupons, taking payments with cash/credit card, gift certificates, and checks.
Customer Service/ Replenishment Team
Michael’s
Pompano Beach, FL
10.2020 - 02.2021
- Helped unload merchandise from truck on shipment day.
- Stocked and organized merchandise to ensure presentation.
- Used planograms for product placement and accurate location in the store.
- Assisted customers on the floor with inquiries, product location, sales, etc.
Customer Service/Print Associate
Office Depot
Margate, FL
02.2017 - 12.2019
- Received Employee of the Month January 2018
- Completing printing jobs according to job specifications.
- Using company systems to price orders and designs, sending out large orders when necessary
- Daily interaction with customers helping them design and create projects including wedding invitations, signage, reports, and business presentations.
Senior Youth Specialist
Pine Crest Day Camp
Ft. Lauderdale, FL
06.2015 - 08.2019
- Senior Counselor in Arts & Crafts for summer of 2016.
- Researching crafts and teaching campers to make them.
- Supervising activity when using oven and iron for different crafts.
- Supervising children during morning drop off and afternoon dismissal.
Education
Sociology
Florida Atlantic University
Boca Raton, FLAssociate Degree - Arts
Broward College
Coconut Creek, FL05-2019
High School Diploma - undefined
Coral Glades High School
Coral Springs, FL06-2015
Bachelor of Arts - Sociology
Florida Atlantic University
Boca Raton, FLSkills
- Type 44 wpm
- Proficient in Microsoft Office (Word, Excel)
- Data entry
- Client relations
- Call answering and routing
- Appointment scheduling
- Greeting and seating clients
- Multi-line telephone systems
- Payment processing
- Attention to detail
- Phone etiquette
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Receptionist
AbitOs, Accountants + Advisors
10.2022 - 08.2025
Cashier/Online Order Fulfillment
Total Wines & More
06.2021 - 06.2022
Customer Service/ Replenishment Team
Michael’s
10.2020 - 02.2021
Customer Service/Print Associate
Office Depot
02.2017 - 12.2019
Senior Youth Specialist
Pine Crest Day Camp
06.2015 - 08.2019
Associate Degree - Arts
Broward College
High School Diploma - undefined
Coral Glades High School
Sociology
Florida Atlantic University
Bachelor of Arts - Sociology
Florida Atlantic University