Cheryl Segoviano

Assist in training new personnel on the use of the EHR system.

• Manage patient records by HIPAA regulations and standards.
• Worked as a team to maintain a filing system to ensure accurate retrieval of PHRs.
• Protected security of medical records to ensure that confidentiality was maintained.
• Project Management for Purge and Destroy of PHRs that are eligible for destruction.
• Upheld HIPAA regulations and standards for protecting patient information.
• Conducted audits on medical records for accuracy and completeness as needed.
• Prep IPH 550+ and Scan IPH 990+ with Solarity.

• Familiarized self with HIPAA regulations to ensure confidentiality of protected health information.
• Performed basic administrative tasks such as answering telephones, responding to emails, and greeting customers.
• Demonstrated strong organizational skills while scheduling appointments, managing patient records, and filing paperwork.
• Provided excellent customer service to patients and visitors in a busy medical office environment.
• Organized charts, prepared new patient packets, updated demographic information, and collected co-payments at the time of visit.
• Utilized electronic health record software to maintain accurate patient information and generate reports.

• Managed release of information requests in accordance with applicable laws and regulations.
• Ensured compliance with federal, state, and local requirements governing privacy of protected health information.
• Processed incoming requests for patient data from other healthcare providers.
• Provided support services such as copying and scanning documents, filing forms.
• Utilized EHR software to store medical records electronically.

• Managed patient health information and completed insurance audits in a timely manner.
• Used various electronic health record software and prepared charts for medical appointments.
• Actively initiated release of information when requests were completed accurately.
• Utilized office equipment, answered inbound phones, and placed outbound calls.
• Maintained files and entered data accurately and efficiently.

• Resolved customer complaints and answered customers' questions regarding policies and procedures.
• Handled inbound and outbound calls and sold and upsold products and services.
• Prepared bank deposits, processed transactions, and handled collection functions.
• Opened and closed the establishment, met quotas, and completed end of day paperwork.

• Trained new hires, exhibited leadership, and led by example.
• Met production goals and objectives to maintain schedule and operating efficiencies.
• Complied with company standards of quality assurance and quantity control.
• Upheld positive work atmosphere and promoted cooperation with vendors, co-workers, and management.

• Processed transactions and provided prompt and courteous customer service.
• Worked as part of a team and interacted with diverse customers and staff members.
• Operated two-way radios for communication with other gate attendants or supervisors.
• Verified identification of all personnel entering the facility to ensure authorized access.
• Managed multiple tasks simultaneously while maintaining attention to detail throughout shift hours.
• Greeted and directed visitors, clients, and guests in a professional manner.