Alondra Ortega Alfaro
Indianapolis,IN
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
8
8
years of professional experience
Work History
Manager's Assistant
Salsa Verde Mexican Restaurant
Indianapolis, IN
May.2020 - Current
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Scheduled meetings and managed calendar.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Passionate about learning and committed to continual improvement.
Restaurant Waiter
Salsa Verde Mexican Restaurant
05.2019 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Trained new servers on restaurant policies and procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Restaurant Busser
Salsa Verde Mexican Restaurant
Indianapolis, IN
06.2015 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Trained new staff in bussing and cleaning procedures.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Education
High School Diploma -
Avon High School
Avon, IN05.2019
Skills
- Food and Beverage Pairings
- Portion Sizes
- Dietary Restrictions
- Cash Management
- Cool Under Pressure
- Multitasking Abilities
- Process Payments
- Workflow Coordination
- High-Volume Dining
- Adaptable and Flexible
- Transactions and Cash Handling
Languages
Spanish
Full Professional
Timeline
Manager's Assistant
Salsa Verde Mexican Restaurant
May.2020 - Current
Restaurant Waiter
Salsa Verde Mexican Restaurant
05.2019 - Current
Restaurant Busser
Salsa Verde Mexican Restaurant
06.2015 - Current
High School Diploma -
Avon High School
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