Stephania Arteaga
Saint Paul,MN
Summary
Highly driven individual successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
7
7
years of professional experience
Work History
Manager's Assistant
Layali Miami Restaurant
Doral, FL
2019 - 03.2024
- Developed and implemented efficient filing systems for all incoming documents.
- Created a comprehensive database of contacts to ensure quick access to client information.
- Organized and scheduled meetings, conferences, travel arrangements, and other administrative activities.
- Prepared agendas and took meeting minutes as requested by the manager.
- Reviewed emails daily to prioritize tasks for the manager's attention.
- Greeted visitors in a professional manner and directed them to appropriate staff members.
- Monitored inventory levels of office supplies and placed orders as needed.
Barista
Bayti Cafe
Doral, FL
02.2023 - 03.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Waitress
Hooters
Doral, FL
2016 - 2019
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
Insurance Agent
AllState
Weston, FL
01.2021 - 07.2021
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Maintained accurate records of all insurance transactions using computer software systems.
Bartender
La Fontana Pizzeria, Bar & Ristorante
Doral, FL
01.2017 - 06.2017
- Greeted customers and provided excellent customer service.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Effectively multitasked within fast-paced environment.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Monitored bar inventory and promptly restocked low items before depletion.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Education
Associate of Arts - Education
Miami Dade College
Miami, FL05.2016
High School Diploma -
Westland Hialeah High School
Hialeah, FL05.2014
Skills
- Health Codes Compliance
- Basic Accounting
- Food Running
- Menu Memorization
- Beverage Preparation
- Bar Service Preparation
- Creative Mixology
- Maintaining a Clean Bar
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Barista
Bayti Cafe
02.2023 - 03.2024
Insurance Agent
AllState
01.2021 - 07.2021
Bartender
La Fontana Pizzeria, Bar & Ristorante
01.2017 - 06.2017
Manager's Assistant
Layali Miami Restaurant
2019 - 03.2024
Waitress
Hooters
2016 - 2019
Associate of Arts - Education
Miami Dade College
High School Diploma -
Westland Hialeah High School
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