Christina Nicole Benson
Houston,TX
Summary
Dynamic and customer-focused Restaurant Manager with over 10 years of food service experience and 5 years of bartending experience. Proven ability to lead teams, manage restaurant operations, and deliver exceptional guest experiences. Expertise in staff training, inventory management, budgeting, and creating drink and food menus. Known for maintaining a high standard of food quality, ensuring efficient service, and building a positive working environment. Adept at handling customer complaints and resolving issues promptly to ensure customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Bird Creek Brewing
Temple, TX
03.2025 - Current
- Implemented quality control measures to uphold product standards and consistency across batches.
- Established performance benchmarks and conducted staff evaluations to enhance team effectiveness and morale.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Area Manager
Chef Tai Restaurant Group
College Station
10.2024 - 03.2025
- Oversee the daily operations of three restaurants, ensuring high-quality service and smooth kitchen operations.
- Supervise a team of 30 front-of-house and back-of-house staff, providing training and development to improve performance and productivity.
- Manage inventory, track stock levels, and work with suppliers to ensure efficient ordering and cost control, reducing waste.
- Lead customer service initiatives, address guest concerns, ensure a positive dining experience, and boost customer satisfaction.
- Collaborate with the head chef to plan seasonal menus and incorporate customer feedback.
- Create and maintain staff schedules to optimize labor costs while ensuring adequate coverage during peak hours.
- Providing a comfortable and safe work environment for front-of-house and back-of-house staff.
General Manager
Sôlt
College Station
06.2021 - 11.2024
- Overseeing restaurant operations, focusing on enhancing customer service and ensuring smooth daily operations.
- Managed front-of-house, provided excellent customer service standards, and resolved issues promptly.
- Scheduling, training, and performance management for a team of 13 employees.
- Implemented promotional strategies that led to increased foot traffic during key events and holidays.
- Coordinated with the kitchen staff to ensure timely food delivery and maintain high-quality standards.
Education
High School Diploma -
Central Highschool
Grand Forks, ND06-2018
Skills
- Staff Leadership & Development
- Customer Service Excellence
- Budgeting & Financial Management
- Inventory Control & Cost Management
- Scheduling & Labor Optimization
- Health & Safety Compliance
- Menu Planning & Development
- Conflict Resolution
- Vendor Relations
- Marketing & Promotion Strategies
- Event Coordination
- Staff management
Certification
- Food Safety Manager Certification, Learn2Serve, 2029
- TABC Certification, 2026
Timeline
Manager's Assistant
Bird Creek Brewing
03.2025 - Current
Area Manager
Chef Tai Restaurant Group
10.2024 - 03.2025
General Manager
Sôlt
06.2021 - 11.2024
High School Diploma -
Central Highschool