Oussama Ouazar
1130 Weybridge Road S Apt D
Summary
Dynamic professional with a proven track record at Metro by T-Mobile, excelling in customer service and problem-solving. Skilled in staff training and strategic planning, I enhanced service delivery processes, resulting in improved customer satisfaction and operational efficiency. Committed to fostering team collaboration and driving sales growth through effective leadership.
Overview
5
5
years of professional experience
Work History
Manager's Assistant
Delco Drive Throu
Delaware, OH
06.2024 - Current
Customer Service Representative
Metro by T-Mobile
Columbus, OH
09.2021 - 04.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted customers in selecting products and services that met their needs, enhancing overall satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring a seamless customer experience.
- Collaborated with team members to improve service delivery processes and address customer feedback.
- Maintained knowledge of current promotions and offerings to provide informed recommendations to customers.
- Implemented strategies to streamline service operations, improving response times for customer requests.
Education
Digital Marketing - Email Marketing
Coursera
OnlineNo Degree - English Seconde Language
Brooklyn Opportunity College
Brooklyn, NYNo Degree - Economy
Ulb Brussels
Brussels BelguimDiplomacy And Human Right Summit -
USIDHR
Online02.2021
High School Diploma -
Human El Fatwaki
Rabat Morocco06.2005
Skills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Staff development
- Staff management
- Retail operations
- Customer rapport
- Team motivation
- Performance reviewing
- Strategic planning
- Task delegation
- Sales growth
- Inventory management
- Business administration
- Problem-solving
- Time management
- Team collaboration
- Team leadership
- Scheduling and planning
- Workplace safety compliance
- Decision-making
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Full Professional
Timeline
Manager's Assistant
Delco Drive Throu
06.2024 - Current
Customer Service Representative
Metro by T-Mobile
09.2021 - 04.2023
Digital Marketing - Email Marketing
Coursera
No Degree - English Seconde Language
Brooklyn Opportunity College
No Degree - Economy
Ulb Brussels
Diplomacy And Human Right Summit -
USIDHR
High School Diploma -
Human El Fatwaki